Technical Service Representative
4 weeks ago
WHY WERNER? BECAUSE WE ARE THE PRO'S CHOICE You will find our market leading products and brands on trucks and job sites all over the world.
Focusing on end users' needs drives our success. Our entire product development process—from research to engineering to manufacturing to commercialization—creates products that ensure ease of use, productivity, durability and safety for the end user. On jobsites across America and the world, WernerCo brands are most preferred.
Overview:
Subject matter expert to provide support and service for all technical aspects of the Climbing (Ladders) product line. Support all facets of field technical service to customers, sales, training and customer care. Contribute to the development and maintenance of all technical service documents and communication to users through print and online. Develop networks within WernerCo and the customer base.
Responsibilities:
Applies technical skills to provide support and services to one or more of the following: new product development, engineering, product application, quality management, life cycle management, technical service, manufacturing, commercial marketing and customer care.
Develops and establishes a network of resources to facilitate completion of assignments.
Provides support on products and applications to customers to expand opportunities and reduce risks.
Interact with the WernerCo sales force to capitalize on customer opportunities.
Understands customer relations to clearly communicate the value of new/unique/differentiating features of Werner Climbing products and services.
Support trainings to customers and/or business teams.
Analyzes and interprets results of technical work.
Prepares reports, presentations, and other written documents.
Communicates relevant findings to external parties or customers as appropriate.
Participates in recommended educational and training opportunities to further develop technical competence.
Participate in areas such as cost reduction workshops and quality improvement efforts.
Perform other duties as required.
Qualifications:
Experience & Education:
Required:
2-5 years of industry experience with increasing responsibilities in business administration, sales, training and project management.
Skills and knowledge of multiple software and business data systems
Bachelor’s Degree or equivalent
Desired:
Bachelor’s Degree in safety and occupational health applied science or equivalent
Awareness of climbing/ladder industry standards and occupational safety and health policies and procedures
Key Competencies:
Advanced analytical problem solving skills
Possess good technical and non-technical verbal and written communication skills
Work cross functionally across organization and teams
Ability to work as part of a team and independently
Presentation and facilitation skills
Leadership skills
Initiative (self-starter)
Listening skills
Conflict Resolution
Proficient in graphic design software, preferably Adobe Creative Suite (In-Design, Illustrator, and PhotoShop)
Intermediate knowledge of PowerPoint, Excel, Word and Outlook
Proficient English language use, grammar and spelling
Special Requirements
Willingness to travel as required, estimated 10% of the time
Continually update and maintain technical skills required to stay current in safety and climbing products
#LI-Hybrid
#LI-KA1
Work Location: Hybrid remote in either Itasca, IL, West Middlesex, PA, Mooresville, NC, or Austin, TX.
EEO Statement:
WernerCo is committed to fostering, cultivating, and preserving a culture of diversity, equity and inclusion. WernerCo is an equal opportunity employer and prohibits discrimination and harassment of any kind. All qualified applicants to WernerCo are considered for employment without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status or any other protected characteristic. WernerCo will not tolerate discrimination or harassment of any kind based on these characteristics.
-
Technical Support Representatives
1 week ago
North Syracuse, United States Sapphire Recruitment, Inc. dba CPS Recruitment Full timeTechnical Support Representative (CSR III)Monday-Friday, 8:00 AM - 4:45 PMPay Rate: $21.75/hourCPS Recruitment is looking for a Technical Support Representative to join a well-established company in the Syracuse, NY area. This organization is launching a new eLearning program and is seeking skilled individuals to provide technical support to end users. As a...
-
Customer Service Representative
1 week ago
Mooresville, United States FedEx SupplyChain Full timeMOORESVILLE INDIANA Mid Shift Monday-Thursday 12:00 p-10:30 p $20.50 $1.50 shift differential About FedEx Supply Chain FedEx Supply Chain, a subsidiary of FedEx Corp. (NYSE: FDX), is a leader in the third-party logistics industry offering a diverse s Customer Service Representative, Customer Service, Continuous Improvement, Representative, Supply Chain,...
-
Phlebotomist Patient Services Representative
2 days ago
North Las Vegas, United States Global Technical Talent Full timePhlebotomist Patient Services Representative (Onsite) Contract Duration 3 Months Pay rate up to $23/hr Description: The Phlebotomist Patient Services Representative I (PSR I) represents the face of the company to patients who come in, both as part of their health routine or for insights into life-defining health decisions. The Phlebotomist Patient Services...
-
Technical Account Manager
1 week ago
North Carolina, United States Reperio Human Capital Inc. Full timeTechnical Account ManagerWe are seeking an experienced Technical Account Manager to join a scaling asset management software company. Chance to join a local software company that specializes in an end-to end solution suite (digital transformation). You'll be working alongside the marketing, product, and software engineering teams to showcase the solutions...
-
Utility Services Representative
2 days ago
Mooresville, United States American Water Full timeShare Our Purpose. Be Yourself. Feel Valued. People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for...
-
Utility Services Representative
1 day ago
Mooresville, United States American Water Company Full timeShare Our Purpose. Be Yourself. Feel Valued. People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for...
-
Customer Service Representative
1 week ago
North Olmsted, United States K9 Resorts of North Olmsted Full timeJob DescriptionJob DescriptionCustomer Service RepresentativeThe Customer Service Representative is responsible for providing every client with a “wow experience”. As a CSR, you are the face of the company. The CSR’s purpose is to make every person and dog that walks in feel comfortable, confident, and like a VIP. They are also entrusted to ensure the...
-
Technical Services Trainee
12 hours ago
North, United States Vulcan Materials Full timeEmployee Referral Eligible Build Your Career. Build America's Future. Vulcan Materials Company is the nation's largest producer of construction aggregates and a major producer of aggregate-based construction materials, including asphalt and ready-mixed concrete. Joining Vulcan is more than starting an exciting career-you get to make a difference for...
-
Technical Services Trainee
1 day ago
North, United States Vulcan Materials Full timeEmployee Referral Eligible Build Your Career. Build America's Future. Vulcan Materials Company is the nation's largest producer of construction aggregates and a major producer of aggregate-based construction materials, including asphalt and ready-mixed concrete. Joining Vulcan is more than starting an exciting career-you get to make a difference for millions...
-
Technical Representative
1 week ago
North Charleston, United States CentiMark Full timeCentiMark Corporation is the nation's largest commercial roofing contractor with over 100 offices and 3,500 employees across the US. We have a fantastic job opportunity for a Technical Representative in our Charleston, SC office! The candidate is proficient with the computer, has a desire to learn and progress their career, and can work as a part of a...
-
Customer Service
7 days ago
North Lauderdale, United States Teleperformance USA Full timeCategory : Technical Support About TP Teleperformance is a global, digital business services company. We deliverthe most advanced, digitally poweredbusiness services to help the world’sbest brands streamline their business inmeaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global...
-
Customer Service Representative
1 week ago
North Olmsted, United States K9 Resorts of North Olmsted Full timeJob DescriptionJob DescriptionBenefits:Employee discountsFlexible scheduleTraining & developmentCustomer Service RepresentativeThe Customer Service Representative is responsible for providing every client with a wow experience. As a CSR, you are the face of the company. The CSRs purpose is to make every person and dog that walks in feel comfortable,...
-
North Lauderdale, United States TELEPERFORMANCE USA Full timeCategory : Technical Support About TP Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our...
-
SuccessFactors Technical Analyst
6 days ago
Carolina, United States Pulivarthi Group Full timeJob DescriptionJob DescriptionJob Title: SuccessFactors Technical Analyst Location: Remote Duration: Long-termCompany Overview: Pulivarthi Group is a premier global provider of staffing and IT technology solutions, renowned for delivering exceptional services tailored to each client's unique needs. With a steadfast commitment to excellence, we merge...
-
Veterinary Customer Service Representative
1 week ago
North Royalton, United States VCA Animal Hospitals Full timeClient Service Representative We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement your pets health is our top priority and excellent service is our goal very seriously. With every opportunity, we aim to exceed each pet owners expectations. Were looking for a personable yet...
-
Field Service Representative
1 week ago
South Carolina, United States De Lacy Executive Recruitment North America Full timeOur client is looking to hire a Field Service Representative for North Carolina, South Carolina, NE Georgia & Eastern Tennessee. The Field Service Representative supports dealers in an assigned region in preventing and solving after sale service issues for products. This client is looking for an employee that lives in one of the states in the service region....
-
Outside Sign Sales Representative
1 week ago
Mooresville, United States Sir Speedy, StatesvilleMooresville NC Full timeJob DescriptionJob DescriptionBenefits:401(k) matchingCompany partiesCompetitive salaryDental insuranceEmployee discountsFree food & snacksFree uniformsHealth insurancePaid time offTraining & developmentVision insuranceWellness resources Sir Speedy, a locally owned and nationally recognized Signage, Printing, and Marketing Services company in Iredell County...
-
Technical Sales
3 days ago
North Woodstock, United States SPI LLC Full timeJob DescriptionJob DescriptionTechnical Sales - Spray Foam ROLE AND RESPONSIBILITIESTechnical Sales [Representative] is professionally trained and informed about all aspects of the spray foam business. Fabrication, mechanics, parts, foams and services are the area of expertise. This role will stay informed in all areas as it relates to sales and pricing and...
-
Technical Sales
1 month ago
North Woodstock, United States SPI LLC Full timeJob DescriptionJob DescriptionTechnical Sales - Spray Foam ROLE AND RESPONSIBILITIESTechnical Sales [Representative] is professionally trained and informed about all aspects of the spray foam business. Fabrication, mechanics, parts, foams and services are the area of expertise. This role will stay informed in all areas as it relates to sales and pricing and...
-
Client Service Representative
2 weeks ago
North Port, United States RANR Management Full timeJob DescriptionJob DescriptionIf you're ready to embark on a path that fosters growth, learning, and hands-on experience in the world of client relations, we encourage you to explore the opportunity of becoming an Entry Level Client Service Representative at RANR Management Group Inc. In this role, you'll have the chance to build a strong foundation...