Lead, Front Office

4 weeks ago

Louisville Kentucky, United States UofL Health Full time
Overview:
JOB SUMMARY

Responsible for overseeing the duties of staff at the front office and call center.   The duties will include:  check- in and check-out, call center, scanning and filing in electronic medical records, appointment scheduling, referral process to specialists, release of medical records, and HIPAA.  Ensure responsibilities are carried out with accuracy and timeliness. 

JOB RESPONSIBILITIES

Supervision of front office staff that is responsible for check in and check out of patients, scheduling of patient appointments, specialty referrals, hospital tests and orders.   

Supervise call center staff that will be handling calls requesting appointments with many physicians. Assure staff is trained to answer appropriately, and following all scheduling protocol. 

Approve time off requests prior to staff submitting to Medical Office Manager on ADP time keeping.  

Will enter physician schedules into Centricity and create templates.

Manage rotation schedules for check in, check out and call center staff.

Hold meetings monthly or as needed with staff.

Adheres to HIPAA guidelines and ensures the same from the front office and call center staff. Reads, acknowledges and follows updates to policies and procedures.

Other duties as assigned.

MINIMUM EDUCATION & EXPERIENCE

High School Graduate or GED

Four years or more experience in a medical front office.

Additional experience may be substituted for advanced educational requirement.

Supervisory experience.

Experience with electronic health records such as AllScripts and GE Centricity is a plus.

 

KNOWLEDGE, SKILLS, & ABILITIES

Initiative, communicator, problem solver

Proactive - anticipates and plans for problems before they arise

Service Excellence – responsive, informs constituents of process, pleasant to work with, educates and provides timely, accurate information

Organized – manages time effectively, keeps tasks appropriately prioritized

Flexible – ability to change directions as needed for the good of the department or organization

Critical Thinking – ability to think through issues and identify appropriate options

Work Ethics – motivated, diligent, industrious and persistent in the workplace, stays on tasks to completion, works at a fast pace to ensure optimal efficiency

Interpersonal – can build effective, strong working relationships with employees, colleagues, management and vendors through trust, communication, and credibility

Team – ability to work with others, serve others, help others, lead others, mentor others, take directions from others in the interest of moving process and programs forward to the desired outcome.

Emotional Intelligence – ability to not take issues personal, see the big picture in emotionally charged situations and respond in a mature, professional, composed manner

Self-Awareness – ability to reflect, understand limitations, and seek appropriate assistance and guidance

Judgment – exercises discretion and due diligence when making decisions and recommendations

Quality – is able to perform work in a neat, efficient, well-coordinated, well communicated manner with a high degree of accuracy and professionalism

Presentation – can speak in front of people to deliver necessary material or messaging

Ability to influence professionals of senior management level.

Solid sense of confidentiality and discretion.

Exceptional interpersonal, leadership, and communication skills

Knowledgeable in HIPPA Compliance and Privacy Rules

WORKING CONDITIONS

Ability to be stand, sit, or walk for long periods of the day.   

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