Medical Service Representative
Found in: Resume Library US A2 - 1 week ago
LifeMD is headquartered in NYC and is a leading provider of virtual primary care. LifeMD offers telemedicine, laboratory and pharmacy services, and specialized treatment across more than 200 conditions, including primary care, men’s health, women’s health, allergy & asthma, and dermatology. Leveraging a vertically-integrated, proprietary digital care platform, a 50-state affiliated medical group, and a US-based patient care center, LifeMD is elevating healthcare by increasing access to top-notch and affordable care. LifeMD is currently in the midst of immense growth and was recently ranked #166 in the 2023 Deloitte Fast 500.
About the role
LifeMD Southern Patient Care is looking for a Medical Service Representative to serve as the face of our Virtual Patient Care platform. You will be charged with ensuring that our patients have the best experience possible as they enter our virtual platform. You will be responsible for answering patient questions and concerns while also providing guidance to our Medical Service Representatives when necessary. You will serve as a liaison between our patients and LifeMD Southern Patient Care so professionalism and expert customer service skills are a must. If you have a passion for helping others and providing a memorable patient experience, then apply today and become a part of our team
Responsibilities
Greet patients with a warm and welcoming presence and serve as the face of our Virtual Care platform
Answer incoming calls from patients with a courteous and professional manner
Provide patients with solutions to any inquires they may have
Maintain patient accounts and information
Work with medical team to handle patient scheduling
Provide leadership and guidance to other Customer Service Representatives
Other duties as assigned
Requirements
1+ year of related work experience, which can include call center, patient coordination, or claims experience
Must be computer literate and proficient in Google Suite
Strong problem solving and decision-making skills
Availability to work confidential and sensitive information
Medical experience a plus
Must be able to work full time onsite (this is not a remote position)
Assigned duties can be changed at any time
Benefits
Pay: $22.50/hr
Health Care Plan (Medical, Dental & Vision)
Paid Time Off (Vacation, Sick & Public Holidays)
Training & Development
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