Senior UX Researcher

Overview:
Location:  Remote US only (must be willing to work Eastern or Central Time Zone hours)

Travel:  5-10%

Manages Others: No

Education:  Bachelor's or Master's degree in Human-Computer Interaction, Psychology, Cognitive Science, a related field, or equivalent work experience.

Experience:  5+ years of quantitative and qualitative UX research in a professional setting (not academic). Mixed methods experience with a heavy lean towards quantitative research. Quantitative research we’d be looking for includes web analytics, usability benchmarking, A/B testing, desirability studies (Eyetracking, surveys not relevant for this position).

The opportunity:

Want to take part in cutting-edge AI technology that puts the safety of customers first? Here's your chance to make an impact and work on customer-centric, innovative safety technology products for school buses. If you are passionate about our mission and can help craft better UX outcomes through user research, then let’s talk

BusPatrol is seeking a Senior UX Researcher who will report to the Manager of Product Design.  They’ll join a newly formed product team and have the aptitude to set the tone for taking abstract problems and translating them into better user experiences. A successful candidate understands and can apply research techniques, analyze quantitative and qualitative data, and turn research into actionable insights. In addition to presenting formal readouts, they share a curious mindset and are comfortable working with our cross-functional teams.  This role will focus more heavily on quantitative research but will be expected to do some qualitative research as well as teach/educate/train others on qualitative research on a continuous basis.

We are looking for a confident, self-directed individual who has the initiative to figure out solutions when the team doesn’t have one. You counsel product, development, and business stakeholders on research strategy. You don’t just react to requests; you know how to cut through the noise and get to the heart of what needs to be solved instead of chasing solutions. You understand the why behind the what, understand human behavior, what is the root problem to be solved for is and don’t just dictate/assume a solution.

Responsibilities:
Mixed research methods: The focus role is 60% quantitative vs 40% qualitative.

Be a quantitative research SME, but able to do some qualitative research as well as teach/educate/train others on qualitative research.

Plan and conduct user research activities (Moderated and unmoderated) including web analytics, A/B testing, usability benchmarking, interviews, usability testing, ethnography, task analysis, cognitive analysis.  

Create user personas, journey maps, and other UX artifacts to effectively communicate user needs and behaviors to the product team.

Improve the team’s understanding of users by gaining deep insights into user behaviors, needs, pain points, and problem space.

Collaborate with cross-functional teams, including product managers, designers, and engineers, to define research objectives, develop research plans, and align research findings with product goals.

Collect and analyze quantitative and qualitative data to identify user patterns, preferences, and trends, using appropriate research methodologies.

Synthesize research findings into clear, actionable insights and present them to stakeholders, ensuring they are accessible and easily understandable.

Work closely with designers to evaluate and iterate on user interface designs, providing user-centered recommendations for optimizing usability and accessibility.

Collaborate with product managers to define and refine product requirements based on user insights, balancing business goals with user needs.

Advocate for a user-centered design approach throughout the organization, fostering a culture of empathy and continuous improvement. Proactively initiates research readouts, present progress, and communication.

Systems thinker: Show how work is connected to cross-functional teams, technology, and different touchpoints.

Qualifications:
5+ years in conducting user experience research in a professional setting.

Portfolio (must include at least one case study)

Expertise in both qualitative and quantitative research methodologies, as well as the capability of selecting the most appropriate methodology based on the research objectives. (includes web analytics, usability benchmarking, A/B testing, usability testing, ethnography with primary and secondary research, handling personas, journey mapping, conducting moderated and unmoderated studies)

3+ years programming or statistical software experience using one of the following or similar: Python, MATLAB, R, SQL, Excel, Tableau, SPSS, SAS, User Testing, Userzoom, Dovetail

Must know usability testing platforms, survey tools, and analytics platforms

Experience working in an Agile development environment is a plus.

 

BusPatrol Value Proposition:
WHO WE ARE

BusPatrol is a technology company with a public safety mission. Through relentless innovation and discovery, we are strengthening trust, safety, and transparency across the student transportation space and making the trip to and from school safer for students.  As a leader in smart transportation, BusPatrol brings cutting-edge AI, machine learning and IoT safety tech solutions to school buses across North America. BusPatrol’s technology has been deployed onto more buses and has been used to issue more school bus stop arm citations than any other company in the world.

WHAT WE OFFER

BusPatrol employees get:

A competitive salary and benefits package 

Comprehensive personal time off, including volunteering and birthday days off

An opportunity to help build a company dedicated to children’s safety 

The chance to join an innovative and dedicated team, focused on leading edge technology 

The occasion to participate in BusPatrol’s culture of safety, learning, and teamwork 

BusPatrol’s school bus safety programs are violator-funded, meaning that those who break the law pay for the technology that protects children. We build solid partnerships in the communities in which we operate which, coupled with our innovative business model, leads to sustainable efforts to change driver behaviors.

HOW WE WORK

On our mission to make the journey to and from school safer for children, the way we work together and with our partners is built on foundational cultural pillars.

SAFETY
Safety is our focus, for the children we protect and for each other. We follow the letter and spirit of occupational safety law, relentlessly employ safety best practices, and foster learning and development on our worksites. We are safe to be ourselves and to make mistakes, and we create safe environments for our teams.

CONNECTION
We build strong relationships and teams in support of our mission. We promote and provide opportunities for employees to grow together.

EXCELLENCE
We commit to innovation and quality work in support of our mission and each other. The children we safeguard are at the forefront of our decisions and actions and we excel on their behalf.

IMPACT
We measure success by fulfilling our mission and keeping the company strong. We invest our time and energy in the actions that deliver results for students and for their communities.

 

We are looking for a valued member of the BusPatrol team to assist us in our quest to improve children’s safety. This is an important role for us and a great opportunity for the right candidate. Our environment is inclusive, diverse, ignited, built on integrity, and deeply committed.

The US salary range for this position is provided in this posting. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your Talent Partner can share more about the specific salary range for your preferred location and skill level during the hiring process.

 Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, and/or commission (if applicable) or benefits. 

Minimum US Base Salary:
USD $(phone number removed)/Yr.

Maximum US Base Salary:
USD $(phone number removed)/Yr.

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