Supervisor, Global Strategic Alignment
4 weeks ago
The Strategic Alignment & Communications Supervisor will be responsible for driving cohesion and transparency within the global Customer Experience function. The role supports key meetings, events, and leader communications forums throughout the year. In addition to specific alignment and communications responsibilities, the Supervisor will collaborate cross-functionally on ad-hoc projects to support the broader organization.
The Supervisor will be a part of the Strategic Innovation & Planning (SIP) team within the Customer Experience function (MCX). MCX includes departments such as Marketing (Brand, Menu, Customer Engagement, Worldwide Convention), New Business Ventures, Innovation & Product, Operations, Restaurant Development, Restaurant Design and Strategic Insights & Delivery.
A Week in the Life of a Global Strategic Alignment & Communications Supervisor
Lead the content and execution for function-wide meetings, including ownership of quarterly functional Town Halls and other touchpoints as needed (this includes project management, creating and managing workback plans, managing stakeholders, internal approvals, scheduling meetings and points of integration, budget, etc.)
Serve as the lead on all function-wide communications. Lead the solicitation of content from partners across MCX, develop and send communications, as well as measuring success, soliciting feedback and making enhancements based on findings
Lead/support the strategy and content development for global MCX Communications channels such as our Innovation site, @mcd, MCX Communications email, Career Experiences Portal, etc.
In partnership with the Senior Manager, develop talking points, social media copy and email language for the Chief Customer Officer (head of the MCX function)
In partnership with the Senior Manager, develop meeting agendas and content for functional leadership meetings (Extended Leadership, People Leaders, etc.)
Own the MCX Strategic Alignment master calendar
Serve as a key partner to the MCX Human Resources Business Partners – ensuring people-related content is communicated timely and progress toward team engagement is occurring (Officer Coffee Chats, etc.)
Serve as a key partner to the Global Communications team on key initiatives and communications related to MCX
In partnership with the Senior Manager, innovate on new approaches and procedures surrounding MCX, seeking efficiencies, new ideas and ultimately, effectiveness
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