Service Delivery Leader

3 weeks ago


Santa Clara California, United States Palo Alto Networks Full time
Job Description

Your Career

As a Service Delivery Leader, you will be the Voice of the Customer, managing the services engagement for our most strategic customers. In this role, you will be the post-sale services leader and point of contact for your customer -  leading the services engagement to deliver value - driving adoption and consumption across the Palo Alto Networks’ Security platform. 

The Service Delivery Leader partners with a team of services professionals working across our product platform  - NextGen Firewall, Access, Cloud, and Security Automation including product subject matter experts. Our services teams work to deliver committed outcomes and support customers in maximizing the value of their investment in Palo Alto Networks. In this role, you will work closely with customer CISOs, CIOs, CTOs, and leaders from security teams in Network, Cloud, and Security Operations Centers.  You will be working with the world’s largest and most well-known organizations.

Your Impact

Account ManagementAccount ownership and relationship management for Palo Alto Networks’  largest customers

Primary services point of contact for the services life-cycle from contract award, customer deployment, adoption, consumption and support

Engage across the customer organization from end user to operations and the C-suite

Partner with Sales teams to develop success plans, assess customer health, identify expansion opportunities, and ensure renewals

Engage with our Professional Services team who deliver outcome-based scopes of work from implementation, configuration and operation

Engage and advocate for your customer across the Palo Alto Networks teams including Product Management, Engineering and Support

Delivery Execution & Technical DeliveryMaintain the executive relationships and act as an escalation point within the engagement ensuring tight stakeholder alignment, offering proactive and prescriptive advice resulting in outstanding Customer Success

Deliver high client satisfaction (CSAT) by consistently meeting/exceeding service delivery goals and metrics

Accelerate customer adoption working with the customer to determine success criteria and then leading the services team to execute the success strategies, supporting customers in consuming product capabilities confidently from on-boarding, adoption and consumption across a portfolio of Palo Alto Networks cyber security products

Proactively mitigate and manage critical escalations and at-risk accounts - communicate effectively and appropriately with internal and external leaders and executives

Track and report on customer success metrics including net promoter score, customer satisfaction, service level agreements, and value realization

Opportunity Management Partnered with Sales Teams, will engage in pre-sales activities, acting as the delivery expert across the portfolio of products and engaging subject matter experts across the organization to support the development of services opportunities

Understands the value of our platform and security technologies in order to translate customer business requirements into service delivery capabilities that may benefit your customer

This ROLE WILL BE BASED AT HQ OR LA AREA IN CALIFORNIA TO SUPPORT THE CUSTOMER



  • Santa Clara, United States Palo Alto Networks Inc. Full time

    Company Description Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done,...


  • Santa Clara, United States Palo Alto Networks Full time

    Job DescriptionJob DescriptionCompany DescriptionOur MissionAt Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting...

  • Porter, Service

    4 days ago


    Santa Clara, United States AutoNation, Inc. Full time

    AutoNation Acura Stevens Creek Position Overview The Service Porter is responsible for performing a variety of duties as it relate to the maintenance and service of vehicles. What are the day-to-day responsibilities? * Assist with service write-ups and tagging of customer cars and trucks * Remove vehicle protective coverings and ID tags prior to...


  • Santa Clara, United States Lucid Motors Full time $128,000 - $155,000

    Our Market Leaders are strategic seasoned retail professionals and naturally charismatic leaders. In this role, you will be responsible for leading the overall performance and outbound marketing efforts of the local or regional market.  The Market Leader has management and oversight for the Lucid studio in a retail environment.   You will be challenged to...

  • Area Quality Leader

    7 days ago


    Santa Clara, United States Veracity Software Inc Full time

    Area Quality Leader Onsite Santa Clara, CA Job Level: Director/Senior Director Drives clinical quality and safety programs. Responsible for the strategic development, planning and control of health plan and hospitals quality programs and for leading the implementation of compliant programs at the facility, including associated alliance...

  • Shift Leader

    5 days ago


    Santa Clara, United States Dave's Hot Chicken - California Full time

     SummaryThe Shift Leader is responsible and accountable for all restaurant activities while on duty. The Shift Leader will work with therestaurant management team to ensure all activities are consistent with and supportive of the restaurant’s business plan. They will ensure all Team Members are performing their job responsibilities and meeting...

  • Shift Leader

    3 days ago


    Santa Clara, United States 1118 - Dave's Hot Chicken - Santa Clara Full time

    Job DescriptionJob Description SummaryThe Shift Leader is responsible and accountable for all restaurant activities while on duty. The Shift Leader will work with therestaurant management team to ensure all activities are consistent with and supportive of the restaurant’s business plan. They will ensure all Team Members are performing their job...


  • Santa Clara, United States W & D WHOLESALE FOODS, INC Full time

    **About us** W & D WHOLESALE FOODS, INC is a small business in San Francisco, CA. We are professional, agile, professional and our goal is to deliver food to our customers. Our work environment includes: - Modern office setting - Food provided - Food provided - Growth opportunities '''Job Overview''' We are seeking a reliable and experienced Delivery...

  • Sr Engagement

    1 month ago


    Santa Clara, United States Workday, Inc. Full time

    About the Role As an Engagement Manager in our Government practice, you will be the key player on a team that guides customers through the deployment lifecycle, solution delivery, and issue management by partnering with Workday Delivery leadership, consultants, and resource management. You will be the Workday leader responsible for managing the Customer...


  • California, United States Kindeva Drug Delivery Company Full time

    Posted Monday, November 27, 2023 at 5:00 AM | Expired Tuesday, January 9, 2024 at 4:59 AM Summary of Position The Regional Director of Sales for Kindeva Drug Delivery (KDD) will be based in a US or European region and lead the development of Kindeva new business opportunity and growth in their assigned geographic territory. The role will be responsible for...


  • California, United States Sephora Full time

    Job ID: 247177Store Name/Number: CA-Modesto (0484)Address: 3401 Dale Road, California, CA 95356, United States (US)Hourly/Salaried: Hourly (Non-Exempt)Full Time/Part Time: Full TimePosition Type: RegularSales and Service Leader As our Sales and Service Leader, you’re a key team member who inspires and leads by example. You will support all aspects of...

  • Delivery Driver

    4 weeks ago


    Santa Fe Springs, United States AM Home Delivery Full time

    Job DescriptionJob DescriptionAbout us: AM Home Delivery is a company committed to exceptional delivery service. We provide comprehensive solutions for all delivery needs including furniture transport and household appliance delivery and installation. Our primary focus is offering superior customer service and we are dedicated to delivering the highest...


  • Santa Clara, United States ServiceNow Full time

    **Senior Technical Consultant, Workplace Service Delivery Solutions** * 2225 Lawson Lane, Santa Clara, California, United States * Employees can work remotely * Full-time * Work Persona: Remote * Region: AMS - North America and Canada * Employee Type: Regular **Company Description** ServiceNow is making the world of work, work better for people. Our...


  • Santa Clara, United States ServiceNow Full time

    **Presales Solution Consultant Workplace Service Delivery, Employee Experiences** * Remote, Santa Clara, California, United States * Employees can work remotely * Full-time * Work Persona: Flexible or Remote * Region: AMS - North America and Canada * Employee Type: Regular **Company Description** ServiceNow is making the world of work, work better for...


  • Santa Clara, CA, United States InterVision Company Full time

    **Cloud Principal Architect and Delivery Lead****Department:** Engineering - Pre-Sales **Location:** Santa Clara, CA Are you looking for a challenging role as a As a leading strategic service provider (SSP), InterVision assists IT leaders & C-Suite executives in solving the most crucial business challenges they face by solving for the right technology,...


  • Santa Clara, United States Auto-Chlor System Full time

    Job DescriptionJob DescriptionSalary: $24 per hour plus overtimeAuto-Chlor System is immediately hiring for an Service Technician Trainee for our Santa Clara, CA location. Come be a part of a growing organization with a strong brand that thrives off reliable customer service and exceptional products for over 80 years!Schedule: M-F, 7:30am-4pm, plus overtime...


  • Santa Clara, United States Clinical Management Consultants Full time

    An exciting nursing leadership opportunity is immediately available in the Bay Area of California for the RN Administrative Director Women's and Children's Services! The experienced, MSN-prepared nurse leader will be welcomed into the role by a supportive group of certified RN staff. This 400+ bed short-term acute care hospital is well-known for providing a...

  • Director, Food

    4 days ago


    Santa Clara, United States Kaiser Permanente Full time

    Job Summary: Holds managers accountable for ensuring the completion of cleaning/sanitary logs and revises and aligns company standards to meet regulatory and compliance guidelines; plans the selection of vendor that will support the long-term needs of the or organization and ensures vendor contracts are in place, establishes vendor performance metrics, and...

  • Warehouse Personnel

    2 weeks ago


    Santa Clara, United States Fuse Service Full time

    Job DescriptionJob DescriptionSalary: from $21/hour  Responsibilities:Collect materials and equipment for upcoming projectsInspect incoming deliveries for quality, quantity, and accuracy, ensuring that all items meet our standards.Disburse inventory to technicians as needed and maintain accurate records of inventoryKeep the warehouse clean, organized, and...


  • Santa Clara, United States ServiceNow Full time

    **Sr Business Process Consultant, Workplace Service Delivery Solutions** * Building A,B,C 2225 Lawson Lane, Santa Clara, California, United States * Employees can work remotely * Full-time * Work Persona: Remote * Region: AMS - North America and Canada * Employee Type: Regular **Company Description** ServiceNow is making the world of work, work better for...