Customer Advocate

Found in: Resume Library US A2 - 2 weeks ago

Mesa Arizona, United States Beazer Homes Full time
Overview:
This position is primarily responsible for monitoring online conversations and immediately responding to, acknowledging, and working toward finding the appropriate resolution while working with internal partners, with a focus of being empathetic, reliable, and personable. The Customer Advocate provides excellent customer service, while working to find solutions to escalated situations.

Company Overview:  is committed to employee wellbeing and life-work balance, offering development opportunities, a flexible time-off program, and an industry leading parental leave policy.

Primary Duties & Responsibilities:
Monitors Social Media regarding Beazer Homes with a focus on homeowners, and immediately responds, acknowledges and works toward finding resolution while working with internal partners.

Engages customers with online properties including, but not limited to, Facebook, Twitter, Yelp, Google+, Instagram, and others, including online review platforms.

Collaborates with Social Media Manager in establishing and maintaining a consistent writing style and voice across all communications.

Responds to all incoming homeowner calls/emails in a timely and thorough manner.

Works to resolve escalated issues as a liaison between the homeowner and the local division, while cultivating relationships with employees in the field to ensure that escalated issues are resolved in a timely and thorough manner.

Develops and maintains strategic relationships with Field personnel and Division management teams.

Works as part of a team alongside all other Contact Center associates, sharing all job duties.

Performs other duties as assigned.

Education & Experience:
1-3 years in customer-centric industry, preferably with experience in providing customer support via Social Media.

Knowledge of and passion for the homebuilding industry.

Skills & Abilities:
Highly developed organization and follow-up skills, with the ability to manage multiple tasks simultaneously.

Demonstrated ability to balance priorities while finding creative solutions to difficult/complicated situations.

Demonstrated aptitude to make connections with both internal and external partners, and understand different perspectives.

Demonstrated ability to communicate/deal with all personality types including in emotionally charged situations while maintaining a consistently calm and positive attitude.

Determined, perseverant, flexible, and dedicated, regarding finding resolution to escalated situations.

Technical Knowledge & Experience:
MUST be able to demonstrate strong editorial judgment and writing ability by successful completion of the required assessment tests in person.

Strong knowledge of social media channels and usual interaction norms on each platform, (Facebook, Twitter, YouTube, blogs, etc.), digital trends and public relations.

Physical Requirements:
Typical office environment.

Additional Responsibilities 
The above statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Additionally, an employee's job duties may change at any time, in the company's sole discretion.
 
Personal Information Collection Notice for Job Applicants
In order to process your application, we will ask you to create an account and provide us with certain personal information, including your identification data (e.g. name, date of birth, driver’s license number, contact details), education information, and professional and employment history. If you have any questions about our privacy policy or would like to learn more, please visit , which includes a link to an additional notice for California residents and which link can also be visited directly at .

 

Equal Opportunity Employer

  • Property and Casualty Insurance Claims Advocate

    3 weeks ago

    Mesa, United States Arizona Federal Insurance Solutions, LLC Full time

    Job DescriptionJob DescriptionDescription:Job Title: Property and Casualty Insurance Claims AdvocateJob Type: Fulltime Location: Mesa, Arizona - Onsite with hybrid available after introductory period.The Arizona Group is an Arizona based Independent Insurance Agency seeking an experienced P&C Insurance - Claims Advocate to join our team. As an Insurance...

  • Customer Success Associate

    Found in: Resume Library US A2 - 1 day ago

    Phoenix, Arizona, United States PrePass, LLC Full time

    About PrePass PrePass® is North America's most utilized and technologically advanced weigh station bypass and toll payment platform. Proven PrePass technologies enable safe, qualified motor carriers to bypass inspection facilities at highway speeds, saving them time, fuel, and money while reducing emissions. As the only provider to offer bypass and...

  • Registered Nurse

    Found in: beBee jobs US - 1 week ago

    Mesa, Arizona, United States findojobs Full time

    We are seeking a confident Registered Nurse to join our all-star team at Health Advoces Network in Mesa, AZ.Growing your career as a Full Time Registered Nurse is an exceptional opportunity to develop key skills.If you are strong in strategic planning, research and have the right drive for the job, then apply for the position of Registered Nurse at Health...

  • Registered Nurse

    Found in: beBee S US - 1 week ago

    Mesa, United States findojobs.us Full time

    We are seeking a confident Registered Nurse to join our all-star team at Health Advoces Network in Mesa, AZ.Growing your career as a Full Time Registered Nurse is an exceptional opportunity to develop key skills.If you are strong in strategic planning, research and have the right drive for the job, then apply for the position of Registered Nurse at Health...

  • Collections Specialist

    2 hours ago

    Mesa, United States Rocky Mountain Restoration Full time

    Job DescriptionJob Description***Position starting at $25.00-$28.00/hour with performance-based incentive pay***About Rocky Mountain Restoration  The company is growing 80% year over year, and we are looking for people that want to continue to grow with us. We offer help to those in crisis, and we are committed to creating raving fans on every...

  • Manager, Partner Success

    4 days ago

    Mesa, United States Versaterm Full time

    **Who We Are** For more than 40 years, Versaterm Public Safety has defined the future of public safety software, delivering success to agencies, large and small, with an end-to-end ecosystem of solutions from community engagement to case closure. Versaterm’s dedication to public safety is demonstrated by an unwavering commitment to customer satisfaction,...

  • Alcohol Sampler

    Found in: Resume Library US A2 - 1 week ago

    Glendale, Arizona, United States Product Connections Full time

    Job Posting: Overview   Weekly Pay Flexible Schedule Fun Work Environment Career Advancement Opportunities Additional $5.25/hr   This part time associate samples alcohol products for suppliers within a Sam’s Club location. Alcohol Samplers introduce customers to new and exciting items and brands by conducting alcohol tastings. Customer service,...

  • Community Health Worker

    Found in: Resume Library US A2 - 2 days ago

    Chandler, Arizona, United States CommonSpirit Health Full time

    Overview: Located in the Phoenix Ariz. suburb of Chandler the Chandler Regional Medical Center is a 338-bed not-for-profit hospital with more than 2500 employees and almost 1000 doctors on staff representing all major specialties. Chandler Regional joined the Dignity Health system in 1999 but has been part of the community for more than 50 years. The...

  • Physician Recruitment Coordinator

    Found in: Resume Library US A2 - 1 week ago

    Phoenix, Arizona, United States CommonSpirit Health Full time

    Overview: CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our...

  • Connection Specialist

    Found in: Resume Library US A2 - 1 week ago

    Phoenix, Arizona, United States CommonSpirit Health Full time

    Overview: CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our...

  • Sr HR Quality Analyst

    Found in: Resume Library US A2 - 1 week ago

    Phoenix, Arizona, United States CommonSpirit Health Full time

    Overview: CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our...

  • Account Manager

    Found in: Resume Library US A2 - 1 week ago

    Phoenix, Arizona, United States CoolSys Full time

    Overview: With over 150 years of experience, and headquartered in Southern CA, CoolSys is the market-leading indoor environment solutions company. Our full spectrum of best-in-class services includes HVAC & refrigeration installations, remodels, service & maintenance; and energy solutions, including controls and lighting. CoolSys serves customers in the...

  • Senior Marketing Technology Manager

    Found in: Resume Library US A2 - 1 week ago

    Tempe, Arizona, United States Achieve Full time

    Job Description As a Senior Marketing Technology Manager, you’ll impact the lives of everyday people and help them go from surviving to thriving with innovative digital personal finance solutions. Reporting to the Director of Automation, you will drive day-to-day management of critical marketing automation platforms supporting many of our most crucial...

  • Supply Chain IT Contract Specialist II

    Found in: Resume Library US A2 - 1 week ago

    Phoenix, Arizona, United States CommonSpirit Health Full time

    Overview: CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our...

  • Case Manager

    1 week ago

    Mesa, United States Save the Family Foundation of Arizona Full time

    Job DescriptionJob DescriptionSummary:This position reports to the Direct Services Program Manager; The Case Manager’s primary focus is to address the specialized case management needs of participants in housing programs in coordination with additional agencies and resources to address the client needs through referral and in providing assistance with...

  • Decision Support Analyst I

    Found in: Resume Library US A2 - 1 week ago

    Phoenix, Arizona, United States CommonSpirit Health Full time

    Overview: CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our...

  • Reimbursement Analyst I

    Found in: Resume Library US A2 - 1 week ago

    Phoenix, Arizona, United States CommonSpirit Health Full time

    Overview: CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our...

  • Director Facility Management

    Found in: Resume Library US A2 - 1 week ago

    Gilbert, Arizona, United States CommonSpirit Health Full time

    Overview: CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our...

  • Marketing Automation Manager

    Found in: Resume Library US A2 - 1 week ago

    Phoenix, Arizona, United States CommonSpirit Health Full time

    Overview: CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our...

  • Enterprise Account Executive

    Found in: Resume Library US A2 - 2 weeks ago

    Saint David, Arizona, United States Red Hat Software Full time

    About the job: The Red Hat Enterprise Sales team is looking for an Enterprise Account Executive to join us in Frankfurt, Munich, Berlin or Remotely in Germany. In this role, you will retain and grow sales within enterprise international accounts within the energy and utilities vertical, helping our strategic customers make business and IT transformations...