Front Office IT Support Analyst

3 weeks ago


New York County New York, United States Talan Full time
Job Description

Are you looking to join a company at the forefront of innovation and transformation? Look no further than Talan

We are seeking a talented IT Support Analyst to join our team and work on IT Fixed Income projects. The ideal candidate will have expertise in supporting traders and sales teams and be knowledgeable in SQL, and Unix.

As a member of our team, you will have the opportunity to work on cutting-edge technology and collaborate with a dynamic group of professionals dedicated to excellence. You will have the chance to contribute to develop our Finance engineering team and grow your career in a stimulating environment.

If you are a skilled Software Engineer with a passion for finance and technology, we encourage you to apply for this exciting opportunity. Join us and take your career to the next level

Role and responsibilities

Provide timely resolution of functional and technical issues and report incidents to the appropriate chain of command.  End users are Sales, Traders, Front and Middle Office in the FIC department.

Troubleshoot functional issues in a complex financial environment, with various applications and architecture regionally and/or globally - Multi-tasking environment.

Crisis Management with communication to end-user and senior management

Provide functional and technical expertise to produce and promote maintainable and quality solutions, which includes documenting system requirements and documentation of support run book.

Communicate with users regarding application outages and upcoming events like release, project.

Liaise with development/support teams in Bangalore, New York, Montreal, Paris and London.

Respond to end users within timeframe dictated by the severity of the problem, document and track (case histories, issues, and action steps).

Partner with development teams (NY/Europe) on release management.

Partner with the Global support teams (Europe/Asia) to ensure quality support to our end users.


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