Account Management Specialist

4 weeks ago


Chicago Illinois, United States Epsilon Full time
Job Description

The Account Management Specialist supports the Sr. Account Manager, Lead/Account Manager with project management and program execution across internal cross teams while also providing our clients with exceptional service.  In this role, the Account Management Specialist is accountable for the tactical execution of campaigns and development of promotional programs to allow us to maintain and optimize client revenue in an ROI-focused environment, ultimately to help grow market share.

Campaign Launch Execution, Process & Project Management:

Demonstrate expertise in all Epsilon Account Management tools and processes

Create and maintain project timelines

Facilitate daily internal team coordination on tasks/program deliverable

Assist in the execution of launches with cross-teams

Perform Quality Assurance on campaign launches

Campaign Delivery & Performance:

Monitor campaign activity to identify any potential opportunities/risks and optimize as needed

Monitor program performance to proactively identify issues for resolution

Manage performance/KPI reporting

Client Promotions:

Manage and maintain client promotions and programs against the client marketing calendar

Build and execute all client promotions in a timely and accurate manner

Other duties as assigned 

Requirements:

Bachelor’s Degree or equivalent experience

1-3 years of in account management, project management and/or digital industry preferred

Excellent client service acumen, presentation and writing skills

Proficient in Excel, Word, PowerPoint

Self-starter who thrives in a dynamic, fast-paced work environment

Ability to manage and prioritize multiple tasks and projects

Ability to learn quickly and think strategically


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