Regional IT Specialist
Found in: Resume Library US A2 - 1 week ago
Location: Chicago, IL
Job type and Duration: Contract to Hire
Our client, a global Architecture and Design Firm, is looking to hire a Regional IT Specialist to join their dynamic Corporate IT team in Chicago, IL.
The Regional IT Specialist will assist with technical advice and support the employees in quality IT and audio services.
* Perform installation repair and upgrade of computer hardware.
* Perform troubleshooting of hardware and software issues.
* Present training on hardware and software packages.
* Perform preventative IT/Network maintenance tasks.
* Work with the Corporate IT Infrastructure team with installation, maintenance, and repair of network and phone resources.
* Resolve any issues in Audio Visual (AV) enabled spaces to complete resolution, including coordination with AV integration partners on hardware warranty, control system programming, or cabling issues. - Collaborate with AV integration partners to coordinate the design and implementation of corporate AV standards in any corporate office relocation, remodel, or expansion.
* Perform acceptance testing for any AV-integrated control system for all new installations, moves, or changes.
* Develop AV standard configurations that meet the needs of the client.
* Installation of basic and standard AV when schedule or cost prohibits the use of AV integration partner. - Actively develop and maintain business relationships with regional office staff and management for feedback/user integration.
* Perform IT processes for daily activities as defined by Corporate IT including asset management activities and IT inventory management.
* Resolve asset management tasks by completing appropriate documentation, maintaining inventories of active equipment, and providing for the disposition of returned technology assets.
* Provide support for customers in all locations via phone, video, e-mail, and in-person to resolve.
* Resolve incidents assigned from other IT groups or non-IT sources.
* Provide AV support during presentations and company-sponsored events
* Provide setup and execution of video conferences.
* Provide training and education to employees on the usage of AV systems. Job Requirements:
* Bachelor's Degree in Computer Science, Information Technology, or related degree. and 4 years of experience Required or - Applicable years of experience may be substituted for the degree requirement.
* If the candidate doesnt have the degree AND only holds a High School degree as the highest degree earned - a total of 8 years of relevant experience is required.
* Technical expertise in desktops, workstations, laptops, and other IT peripheral devices is required.
* Must be knowledgeable in LAN/WAN environments and possess expert problem-solving and troubleshooting skills.
* Excellent audio-visual skills, including issue troubleshooting abilities.
* Excellent written and verbal communication skills.
* Strong analytical and problem-solving skills.
* Proficient computer skills including Microsoft Office suite.
* Microsoft A+ certification
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