Sales Engineer II

Found in: Resume Library US A2 - 1 week ago

Lima Ohio, United States Brightspeed Full time
Job Description

Brightspeed has an exciting opportunity for Sales Engineer II to join our team in the Lima, OH area  This is a remote position with 40% travel that involves developing local marketing strategies to boost business growth and brand awareness. The Sales Engineer drives assist with sales and the progress of fiber communication solutions at Brightspeed. Key responsibilities include assessing customer technical needs, costing out fiber placement, offering technical training, crafting proposals, bridging between customers and internal teams, representing the company at events, monitoring industry trends, ensuring post-sales satisfaction, and improving sales processes. 

The Sales Engineer II plays a vital role within our team, supporting our sales team in selling and designing multi-dwelling unit and single-family home communities. As the technical lead on the Community Transformation team, the Sales Engineer II is responsible for identifying technical and business requirements, designing solutions, preparing engineering consulting proposals, providing support, and delivering technical guidance to customers for Brightspeed products and solutions. This role serves as the primary point of contact for internal partners and external customers regarding network design, performing a range of administrative, technical, and sales tasks. Responsibilities include network design, administrative analysis, assisting in contract negotiation, making procurement recommendations for inside wiring, determining the architecture and location of demarcation for each property. Furthermore, the Sales Engineer II offers post-sales support, resolves access agreements and customer service issues, and acts as a liaison with developers, contacts, utility providers, and city departments to ensure high-level customer service is maintained and coordinated programs and services effectively meet customer needs. 

As A Sales Engineer II, Your Responsibilities Will Include: 

Provide Pricing and Design Support for Account Managers (AM) 

Assess GF and BF Opportunities and recommend appropriate technology/pricing recommendations. 

Perform Site Surveys, review site plans, and collect all necessary information for business cases as requested. 

Attend consultative meetings with the AM and Clients to ensure our alignment between our solution and customer requirements. 

Complete required tasks within established SLAs  

Partner with internal groups such as Product, Planning, and Network Engineering to: 

Evaluate the compatibility and operationality of new technologies. 

Optimize the deployment of existing technology solutions. 

Explore next generation features and functions as applicable to Local Market Execution and Community Transformations 

Continually improve the Customer Experience 

Pricing Model Accuracy, Consistency, and Controls 

CAM Accuracy and Completeness 

SLA Performance 

Partner and Customer Availability 

Process CAMs for all offers 

Attend any preconstruction meetings or client meetings proposed by the client or AM. 

Attend Internal Handoff Calls 

Propose design elements for the type of build. 

Costing Fiber placement 

Create and attach a Statement of Work (SOW) document to each submission. 

For Brownfield (BF) offers, verify and update address information. 

Ensure all documents are attached for OM’s review. 

Partner with the Planning team for the CO/F1 pricing to drive efficiency.  

Adhere to the Service Level Agreement (SLA) of no more than 5 business days (Greenfield) and 10 business days (Brownfield) from request to complete a CAM. 

Conduct Site Surveys for all Brownfield opportunities 

Coordinate for access with the client 

Take pictures of all pertinent areas including Main Distribution Frame (MDF), Internal Distribution Frames (IDFs), access points, inside wiring, exterior shots of pedestals, aerial cable leads, drops, entrance conduits, handholes, cable vaults, and/or manholes.  

Fill out all required fields on your site survey form. 

Store all site survey information on the Team’s CAM files under CAM Capital Pricing Tool for Sales Engineering 

Adhere to the SLA of no more than 10 business days from request to site survey completion. 

Regular Meeting Attendance 

Leadership “all hands”  

Staff Meetings 

Calls held by Implementation Project Managers 

Any Multi Dwelling Unit/Single Family Unit (MDU/SFU) tracking calls held by local operations or Network Implementation teams. 

As needed meetings to support the success of Communities Transformations 

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