IT System Admin Journey

## Description IT System Admin
- Journey Monday
- Friday | 8:00 AM – 5:00 PM PST | HYBRID NOTE: The hiring authority reserves the right to offer the position at any time after the required posting period, and during the recruitment process. It is to the applicant's advantage to apply as early as possible. Additionally, this position will operate in a hybrid work setting, with the requirement to come into the office as needed. *Please note that this position does not provide immigration sponsorship.* *Applicants must possess work authorization that does not require employer sponsorship.* Who We Are: The Department of Enterprise Services (DES) provides centralized business services to state government agencies; to other public entities such as cities, counties and tribes; and to Washington residents. DES’ mission is to strengthen the business of government for a sustainable and just future. Learn more about DES. About Technology Services Division: Our Technology Services Division (TSD) is not just another team in a government agency. We are a customer-driven IT environment that provides innovative solutions that connects people and simplifies work. Our solutions impact other state agencies, counties, cities, and the people of Washington. We innovate, we collaborate, we challenge, and we respect new ideas. If you are looking for a Challenging and Meaningful career, a place where your talents make a difference in the lives of Washingtonians, TSD is the place for you. The Applications Development team within Technology Services division of DES is responsible for the architecture, solution design, development, and operations across the full range of applications that serve business needs of DES and other statewide agencies, other government entities and citizens. The team delivers support for 150+ applications that includes a mix of custom developed, Commercial Off The Shelf (COTS), and Software As a Service (SaaS). About the Opportunity: The IT System Admin
- Journey position provides system administration for agency and enterprise applications including planning, analyzing, designing, developing and configuration, testing, change management, user acceptance, training, and maintenance. Your role is to support enterprise applications used by state agencies, municipalities, and higher education and public sector customers. This position provides leadership, guidance, and direction on complex technical issues for agency client applications and systems, and customer issues and incident resolution. The system admin conducts consultation, analysis, design, configuration, quality assurance, troubleshooting and issues resolutions. The system admin will utilize advanced technical and senior level knowledge in analysis, configuration, testing and implementation of agency requested changes, updates and/or enhancements and behaviors that affect integration with other systems. To understand the full details and expectations of this position, email rachel.vaughan@des.wa.gov or jobs@des.wa.gov and request the full

job description
. ## Duties Some of What You’ll Enjoy Doing Includes: Provide quality application and system solutions which support customer business functions for agency, statewide agency, external, enterprise application and public sector customers
- Perform root cause analysis
- Utilize advanced technical skills to analyze system changes
- Engineer technical solutions
- Administer and configure systems
- Utilize complex problem-solving skills
- Deliver system changes and enhancements
- Perform quality control analysis
- Ensure systems are at the current version
- Ensure systems are stable
- Establish a secure IT environment
- Manage competing customer priorities
- Optimize enhance and administer SaS and COTS systems Create system design and technical support documentation for use by technicians and users
- Develop system support documentation
- Create and maintain technical design documentation
- Maintain historical system documentation
- Create system procedures and processes Improve and maintain personal and team skills
- Maintain technical skills
- Increase technical knowledge
- Expand knowledge of current environment ## Qualifications Required

Qualifications:
To be eligible for this position, a candidate must possess one of the following required education and/or experience listed in the options below: [Option 1]:
- Five (5) years of information technology experience, consulting, analyzing, designing, configuring, installing, troubleshooting, maintaining software applications, and systems, directing projects, providing customer or technical support in information technology [Option 2]:
- An associate's degree, or equivalent two (2) years of vocational training in a technical field; AND
- Three (3) years of demonstrated experience in:
- Hands on configuration on a complex environment, system or application
- Creating technical documentation and workplans for projects
- Demonstrated experience gathering requirements and developing implementation plans [Option 3]:
- A bachelor's degree in computer science, Information Systems, or a related technical/business discipline AND
- One (1) years of experience in configuring and installing complicated applications and/or systems \*\*Education may be substituted for years of required experience\*\* *In addition to the above required experience and/or education, a candidate must possess the following required

qualifications:
*
- A minimum of three (3) years' experience with full lifecycle application development (design, document, develop, test, deploy, and support.) Ability to complete high volumes of work over the course of a day maintaining a rapid pace without sacrificing accuracy
- A minimum of three (3) years' solving complex problems using advanced troubleshooting skills and tools to create custom solutions
- Ability to develop system interfaces and portals in HTML, C#, .
Net, and XML
- Ability to work with multiple IT teams inside the agency and in other organizations to resolve problems, develop system requirements by understanding the user and computer base and evaluate enhancements for impacts
- Three (3) years' (within the last four years) directly supporting customers translating technical issues into plain talk utilizing excellent verbal and written skills Preferred

Qualifications:

- Ability to accurately consult, analyze, diagnose, and solve complex problems with multiple possible causes
- Ability to clearly communicate both verbally and in writing, technical problems, solutions and utilize plane talk to deliver information to non-technical staff and management
- Ability to use active listening skills to truly understand the customer’s problem or request, using curious questions to ensure a complete understanding of the issue Equity Competencies: State of Washington Employees contribute to ensuring services, programs, workplaces, and interactions are responsive, respectful, accessible, and effective to the people and communities we serve. Employees are expected to:
- Take action to learn and Grow: Demonstrate a willingness to learn from new experiences, seek feedback, consider different perspectives, and continuously improve knowledge, skills, communication, and approaches to work.
- Take action to meet the needs of others: Seek to understand the needs and experiences of customers, coworkers, and communities. Identify barriers to access and participation and address them before they become obstacles for the people we serve, providing support that is respectful, timely, and effective. ## Supplemental Information Special Requirements / Conditions of Employment
- Successfully pass a criminal background check

How to Apply
Interested? We would love to hear from you Click “Apply” at the top of this page to start your application. You can save the application and come back to it, if needed. Be sure to complete the application fully to include a full work history and responses to the supplemental questions. Please provide the following documents in order to be considered; failure to do so may result in you not being considered for the position:
- A letter of interest that describes why you are the successful candidate and how you meet the specific qualifications for this position
- A current resume, detailing experience, and education
- A current list of at least three (3) professional references with current contact information \*\*Do not attach any documents that include photos or private information (social security number, year of birth, etc.)\*\* Please Note: By submitting these materials, you are indicating that all information is true and correct. The state may verify information. Any untruthful or misleading information is cause for removal from the applicant pool or dismissal if employed. A resume will not be substitute for completing the “duties summary” section of the online application. *Please do not refer to the resume for detail or your application may be disqualified.
* Washington Fair Chance Act: We are committed to providing equitable access to employment opportunities. If a criminal background check is required for employment at an agency, it will occur only after a conditional offer of employment has been made and accepted. Applicants are not required to disclose criminal history during the hiring process prior to a conditional offer. Criminal history will not automatically exclude an applicant from consideration and will be reviewed on an individual basis consistent with applicable law and the requirements of the position. Learn more about the Washington Fair Chance Act:Washington Fair Chance act guide. Background Check Notice: Prior to any new appointment into The Department of Enterprise Services, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position. Opportunity for All: The Department of Enterprise Services celebrates our differences and we are committed to a workplace that supports equal opportunity employment and inclusion regardless of race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity diversity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We will also consider qualified applicants with criminal histories, consistent with applicable federal, state and local laws. You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our organization. Contact Information For questions about this recruitment or to request a reasonable accommodation in the application process, contact Rachel Vaughan by email rachel.vaughan@des.wa.gov or jobs@des.wa.gov. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388. Follow DES on LinkedIn, Twitter and Facebook | Subscribe to DES job alerts More than Just a Paycheck Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation. We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs. Read about our

benefits:
*The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for

job type
s other than full-time.
* Note: *If the position offers benefits which differ from the following, the job posting should include the specific benefits.
* Insurance Benefits Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state. Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts. To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs. Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses. Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction. The Washington State Employee Assistance Program promotes the health and well-being of employees. Retirement and Deferred Compensation State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site. Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options. Social Security All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system. Public Service Loan Forgiveness If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program. Holidays Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year. Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information*.
* Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday. Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave. Sick Leave Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave. Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday. Vacation (Annual Leave) Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave. Part-time employees accrue vacation leave hours in accordance with WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday. As provided in WAC 357-58-175, an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165. Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave. Military Leave Washington State supports members of the armed forces with 21 days paid military leave per year. Bereavement Leave Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave. Additional Leave Leave Sharing Parental Leave Family and Medical Leave Act (FMLA) Leave Without Pay Please visit the State HR Website for more detailed information regarding benefits. Updated 01-07-2026