IT System Administrator Journey

Salary: $90,096 - 121,176 per year Requirements:

• Meet one of the following education and experience combinations: five years of relevant information technology experience; an associate degree or equivalent technical vocational training plus three years of experience configuring complex systems, creating technical documentation and project workplans, and gathering requirements and developing implementation plans; or a bachelors degree in computer science, information systems, or a related technical or business discipline plus one year configuring and installing complex applications or systems. Education may substitute for required experience.
• Have at least three years of full-lifecycle application development experience, including design, documentation, development, testing, deployment, and support, and be able to handle high volumes of work accurately at a rapid pace.
• Have at least three years of experience resolving complex problems with advanced troubleshooting skills and tools to create custom solutions.
• Be able to develop system interfaces and portals using HTML, C#, .NET, and XML.
• Be able to collaborate with multiple IT teams and organizations to resolve issues, understand user and computing environments, develop system requirements, and evaluate the impact of enhancements.
• Have three years of direct customer-support experience within the last four years, translating technical issues into plain language, with strong verbal and written communication skills.
• Be legally authorized to work in the United States without employer-provided immigration sponsorship.
• Be able to pass a criminal background check.
• Preferred: accurately consult on, analyze, diagnose, and resolve complex problems with multiple possible causes; communicate technical issues and solutions clearly to nontechnical staff and management; and use active listening and questions to understand customer needs.
• Demonstrate a willingness to learn, seek feedback, consider different perspectives, and continuously improve; understand the needs of customers, coworkers, and communities and address barriers to access and participation.
• Submit a letter of interest, current resume, and at least three professional references with the application.

• Provide and maintain application and system solutions that support business functions for agency, statewide, enterprise, external, and public-sector customers.
• Perform root-cause analysis; analyze system changes; engineer technical solutions; administer and configure systems; and resolve complex issues.
• Deliver system changes and enhancements, conduct quality-control analysis, keep systems current and stable, and help maintain a secure IT environment.
• Manage competing customer priorities and optimize, enhance, and administer SaaS and COTS systems.
• Create and maintain system-support, technical-design, historical, procedural, and process documentation for technicians and users.
• Maintain and expand technical skills and knowledge of the current environment.

• C#
• Support
• XML
• ASP.NET
• Excel
• LESS
• Microsoft 365
• Office 365
• SAS
• SQL
• Security
• Web

More:

We are the Washington State Department of Enterprise Services (DES), providing centralized business services to state agencies, public entities, and Washington residents. Our mission is to strengthen the business of government for a sustainable and just future. Our Technology Services Division is a customer-driven IT organization focused on innovative solutions, collaboration, and improving services. The Applications Development team architects, designs, develops, and operates more than 150 applications serving DES, statewide agencies, other government entities, and the public. This permanent, full-time IT System Admin – Journey position supports enterprise applications used by state agencies, municipalities, higher education, and other public-sector customers, providing technical leadership and guidance on complex application and system issues. The position is based in Thurston County, Olympia, Washington, with a flexible hybrid arrangement and office attendance as needed; the regular schedule is Monday through Friday, 8:00 a.m.