Account Manager

Agency Critical Mass Job Function Account Management and Growth Job Subfunction Account Management

Job Description
As an Account Manager at Critical Mass, you are a key partner to both clients and colleagues, playing an essential role in managing day-to-day business needs, driving projects forward, and building strong relationships. With support and mentorship from an Account Director, you thrive in a collaborative environment, enjoy hands-on execution, and are eager to take ownership of projects and campaign deliverables. Your commitment to excellence ensures client satisfaction, seamless operations, and opportunities to grow within a dynamic team. You Will
• Manage day-to-day campaign operations, including media plan fulfillment, creative adjustments, and ensuring accurate trafficking setup through close coordination with ad operations
• Collaborate cross-functionally with media, creative, ad operations, project delivery, and strategy teams to ensure all deliverables are met on time and to expectations
• Take ownership of campaigns and project work, with the opportunity to expand into leading larger sales events, launches, or asset creation initiatives
• Serve as a primary point of contact for clients, fostering open, collaborative relationships and ensuring daily needs and long-term goals are met
• Support the Account Director in running the business, while also bringing forward new ideas and unique solutions to enhance client outcomes
• Maintain a strong understanding of digital and traditional media requirements, ensuring all creative and messaging aligns with channel strategy and best practices   You Have
• 3–5 years of relevant account management experience, ideally in digital marketing; automotive experience is a plus but not required
• Demonstrated experience with media planning, creative asset management, and multi-channel campaign execution
• Collaborative approach, with the ability to engage cross-functional teams (media, creative, ad ops, strategy, SEO/MKS, and external partners)
• Excellent interpersonal and communication skills, with a focus on partnership, active listening, and collaborative problem-solving
• Ability to manage multiple priorities and projects with strong attention to detail and organizational skills
• Knowledge of both digital and traditional media and how to set up creative and copy for optimal channel performance
• A growth mindset—willingness to take initiative, own projects end-to-end, and seek out opportunities for professional development and ownership Salary Range: $70,000
- $90,000 USD To the extent permissible by local law, Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice. Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice For US Job Seekers It is the policy of Omnicom and any of its affiliates to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. EOE/AA/M/D/V/F. , Salary Range: $70,000
- $90,000 USD