Account Manager

10 hours ago
Bend, Oregon, United States BASCO Appliances Full-time
Company Description Basco Appliances is a specialty luxury appliance retailer based in Oregon and has been serving customers for over 15 years. The company is known for helping customers find the right appliances across a wide range of price points while delivering attentive, high-quality customer service. Its showroom features live product displays from leading brands such as Bosch, Sub-Zero, Wolf, Miele, Thermador, Viking, and many others. Basco Appliances offers a professional, customer-focused environment where team members can build product expertise and long-term client relationships. The company values integrity, product knowledge, and personalized service. Role Description The Account Manager is a full-time, hybrid role based in Bend, OR, with a focus on outside sales. This position is responsible for managing a portfolio of customer accounts, guiding clients through product selection, pricing, and order fulfillment, and ensuring a seamless purchasing experience. Day-to-day activities include responding to inquiries, preparing quotes, following up on leads, coordinating with the showroom and operations teams, and tracking orders to completion. The Account Manager will maintain accurate records in the CRM system, monitor customer satisfaction, and proactively address any service issues or product questions. The role also includes collaborating with internal teams on promotions, staying current on appliance brands and features, and contributing to a professional, welcoming customer environment. Qualifications
• Demonstrated skills in customer relationship management, account servicing, and client follow-up.
• Experience with sales processes, including quoting, order tracking, and closing opportunities.
• Proficiency with CRM or similar customer data systems and basic office software (e.g., email, spreadsheets).
• Strong communication and interpersonal skills, with the ability to explain product features and options clearly.
• Excellent organizational and time-management skills to handle multiple accounts and deadlines.
• Comfort working in a hybrid environment, collaborating both onsite and remotely.
• Previous experience in retail, appliances, home products, or a related industry is beneficial.
• High school diploma or equivalent required; post-secondary education in business or a related field is a plus.
• Ability to stand and move in a showroom environment as needed and occasionally assist with product demonstrations.

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