Principal Technical Support Engineer

2 weeks ago

Miami, Florida, United States US HealthCare Careers Full-time
Seeking a Technical Support Engineer to work in this fast-paced technology environment with world-class engineers and customers on cutting-edge technologies. Work on-site at a customer in Miami.
 
Primary responsibility is to ensure that the customer always has access to the critical data to support their business objectives. A very broad knowledge and a love for learning is required for this position from server and OS support, through multi-tiered application understanding, voice/video, VMware, Cloud, security and big data.
 
Responsibilities
  • Work with customers to troubleshoot and resolve complex network and product issues
  • Interface with our world-class support, development and SQA teams to identify and to resolve product issues
  • Utilizing Companies Knowledge Management database, research & develop technical tips and solutions
  • Advise customer on network management best practices using company product suite
 
Experience 
  • Bachelor’s Degree in Computer Science/Network Security related field or equivalent discipline
  • 7+ years in network management supporting external enterprise customers 
  • 2+ years in high touch or managed customer support environment 
  • Proven expertise in customer relationship and management
  • Experience in enterprise or service provider network management environments preferred
  • Experience working onsite at customer locations and cooperatively with HQ teams 
  • Demonstrated ability to identify and resolve complex network and systems issues 
  • Cisco Certification (CCNA minimum, CCNP preferred) 
  • Linux Certification (RHCSA or equivalent) 
  • Knowledge of Windows and Linux operating system environments 
  • Demonstrated ability to write clear technical documentation and contribute to internal knowledge bases
  • Strong attention to detail and the ability to manage multiple tasks simultaneously.
  • Ability to travel up to 25%
  • Project Management Certification (PMP) is preferred
  • VMware Certification is a preferred
  • Dell DOSD (Onsite Server Hardware Support) Certification is preferred
 
Gretchen Sheppard ~ US HealthCare Careers ~ 408-686-9450 ~ gretchen@ushealthcarecareers.biz