Help Desk Service Specialist
1 week ago
Job Title: Help Desk Service Specialist 2 Duration: 12 Months Location: Carson City NV 89712 (Onsite) Base Pay Range: $22.00/hr - $24.00/hr Job Description: This position is the first point of contact for IT and is responsible for providing tier 1 hardware and software technical support to internal users, contractors, and vendors. The person chosen to join our team will be truly committed to the success of and the IT division, which requires an effective, courteous, and proactive response to multiple sources of requests. This includes but is not limited to inbound calls, emails, and walk-in customers. Additional duties of the position include establishing new users including network, email accounts, and maintaining accurate and complete user information in Active Directory and Azure. The position identifies customer needs and decides how to resolve problems before escalating to appropriate technical staff. The position maintains Service Desk request tracking software and utilities and monitors all assigned Service Desk tasks. Qualified candidates will have entry-level knowledge and skills in troubleshooting desktops and laptop systems and assists with asset management of computers, peripheral devices, and printers. Knowledge of, or experience in an organization utilizing the Agile Framework is a plus. This position is a critical piece of the continued internal customer support of over 1800 users. Responsibilities: Responsible for providing tier?one network and systems support by answering, responding, and solving customers technical requests in a non?scripted environment. Establishing new users including network, email accounts, and maintaining accurate and complete user information in Active Directory. Maintaining Service Desk request tracking software and utilities, monitoring Service Desk user support and recording and tracking all Service Desk activities. Assisting with asset management of computers, peripheral devices and printers. Writing customer communications, processes, and other customer?facing documentation. Proactively monitoring, analyzing, and troubleshooting information technology issues and owning, following up, and driving problem resolution. Working within an agile project management environment. Completing assigned work according to the specifications and standards set by the Desktop Support Manager. Qualifications: Solid knowledge of Service Desk and Customer Support center operations. Minimum of two (2) years hands?on experience troubleshooting various hardware and software products, including, but not limited to: desktops, laptop/tablets, printers, Microsoft Windows, Microsoft Office products, Microsoft Active Directory, wired LAN/WAN, VPN, antivirus, remote access technologies, and mobile devices. Have a proactive nature with the ability to solve problems. Be able to work on multiple projects, activities, and tasks, simultaneously. Have excellent customer service, interpersonal, and communication skills, including the ability to explain technical information to customers, as needed, to effectively train/advise them on information technology issues. Preferred Certifications: CompTIA A+, CompTIA Network+, CompTIA Security+. MCSA: Windows 10. MCSE: Desktop Infrastructure. ITIL. The Company is an Equal Opportunity Employer and is committed to creating an equitable and inclusive environment for all. #J-18808-Ljbffr
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Help Desk Service Specialist
2 weeks ago
Carson City, United States Link Technologies Full timeLink Technologies (LinkTechConsulting.com), a Las Vegas-based IT consulting firm, is currently seeking a Help Desk Service Specialist to join our team. QUALIFICATIONS Solid understanding of Service Desk and Customer Support center operations. Minimum of two (2) years of hands?on experience troubleshooting various hardware and software products, including but...
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Help Desk Service Specialist
2 weeks ago
Carson City, United States Jobs via Dice Full timeHelp Desk Service Specialist - Onsite Duration: 12 months Location: Carson City, Nevada - 89712 Interview Type: In Person Project Overview This position is the first point of contact and is responsible for providing Tier 1 hardware and software technical support to internal users, contractors, and vendors. The person chosen will be committed to the success...
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Help Desk Service Specialist
3 weeks ago
Carson City, United States Link Technologies Full timeLink Technologies (LinkTechConsulting.com), a Las Vegas-based IT consulting firm, is currently seeking a Help Desk Service Specialist to join our team.QUALIFICATIONSSolid understanding of Service Desk and Customer Support center operations.Minimum of two (2) years of hands-on experience troubleshooting various hardware and software products, including but...
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Help Desk Service Specialist
1 week ago
Carson City, United States Jobs via Dice Full timeHelp Desk Service Specialist - Onsite Duration: 12 months Location: Carson City, Nevada - 89712 Interview Type: In Person Project Overview This position is the first point of contact and is responsible for providing Tier 1 hardware and software technical support to internal users, contractors, and vendors. The person chosen will be committed to the success...
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Help Desk Service Specialist
2 weeks ago
Carson City, United States Link Technologies Full timeLink Technologies (LinkTechConsulting.com), a Las Vegas-based IT consulting firm, is currently seeking a Help Desk Service Specialist to join our team.QUALIFICATIONSSolid understanding of Service Desk and Customer Support center operations.Minimum of two (2) years of hands-on experience troubleshooting various hardware and software products, including but...
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Help Desk Service Specialist
3 weeks ago
Carson City, United States Link Technologies Full timeLink Technologies (LinkTechConsulting.com), a Las Vegas-based IT consulting firm, is currently seeking a Help Desk Service Specialist to join our team. QUALIFICATIONS Solid understanding of Service Desk and Customer Support center operations. Minimum of two (2) years of hands-on experience troubleshooting various hardware and software products, including but...
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Help Desk Service Specialist
2 weeks ago
Carson City, NV, United States Novalink Solutions Full timeJob Description Project Overview- This position is the first point of contact for NDOT IT and is responsible for providing tier 1 hardware and software technical support to internal users, contractors, and vendors. The person chosen to join our team will be truly committed to the success of NDOT and the IT division, which requires an effective, courteous,...
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Help Desk Service Specialist
2 weeks ago
Carson City, NV, United States Link Technologies Full timeLink Technologies (LinkTechConsulting.com), a Las Vegas-based IT consulting firm, is currently seeking a Help Desk Service Specialist to join our team. QUALIFICATIONS Solid understanding of Service Desk and Customer Support center operations. Minimum of two (2) years of hands-on experience troubleshooting various hardware and software products, including but...
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Help Desk Service Specialist
3 weeks ago
Carson City, NV, United States Link Technologies Full timeLink Technologies (LinkTechConsulting.com), a Las Vegas-based IT consulting firm, is currently seeking a Help Desk Service Specialist to join our team. QUALIFICATIONS Solid understanding of Service Desk and Customer Support center operations. Minimum of two (2) years of hands-on experience troubleshooting various hardware and software products, including but...
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Help Desk Service Specialist
2 days ago
Carson City, Nevada, United States Techmind RPO Pvt. Ltd. Full time $42,000 - $84,000 per yearRESPONSIBILITIES:· Responsible for providing tier-one network and systems support by answering, responding, and solving customer's technical requests in a non-scripted environment.· Establishing new users including network, email accounts, and maintaining accurate and complete user information in Active Directory.· Maintaining Service Desk request...
