Help Desk Service Specialist

2 weeks ago

Carson City, United States Link Technologies Full time

Link Technologies (LinkTechConsulting.com), a Las Vegas-based IT consulting firm, is currently seeking a Help Desk Service Specialist to join our team. QUALIFICATIONS Solid understanding of Service Desk and Customer Support center operations. Minimum of two (2) years of hands?on experience troubleshooting various hardware and software products, including but not limited to desktops, laptops/tablets, printers, Microsoft Windows, Microsoft Office products, Microsoft Active Directory, wired LAN/WAN, VPN, antivirus, remote access technologies, and mobile devices. Possess a proactive approach with the ability to solve problems. Able to work on multiple projects, activities, and tasks simultaneously. Possess excellent customer service, interpersonal, and communication skills, including the ability to explain technical information to customers as needed to effectively train or advise them on information technology issues. The ideal candidate should hold one or more of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+ MCSA: Windows 10 MCSE: Desktop Infrastructure ITIL Other vendor or vendor?neutral networking certifications may be considered on a case?by?case basis. RESPONSIBILITIES Responsible for providing tier?one network and systems support by answering, responding, and solving customers technical requests in a non?scripted environment. Establishing new users including network, email accounts, and maintaining accurate and complete user information in Active Directory. Maintaining service desk request tracking software and utilities, monitoring service desk user support and recording and tracking all service desk activities. Assisting with asset management of computers, peripheral devices, and printers. Writing customer communications, processes, and other customer?facing documentation. Proactively monitor, analyze, and troubleshoot information technology issues and own, follow?up, and drive problem resolution. Work within an agile project management environment. Complete assigned work according to the specifications and standards set by the Desktop Support Manager. Link Technologies is an equal opportunity employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, gender identity/expression, sexual orientation, national origin, protected veteran status, disability, or any other factors protected by law. Seniority level Associate Employment type Contract Job function Consulting Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Link Technologies by 2x Get notified about new Help Desk Specialist jobs in Carson City, NV. Help Desk Service Specialist - Long Term 100% work on site in Carson City NV Carson City, NV $20.00-$24.00 20 hours ago Carson City, NV $20.00-$22.00 23 hours ago Carson City, NV $15.00-$20.00 18 hours ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

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