System Administrator, Int
2 weeks ago
Position Summary Under general supervision, the LARS Support Specialist is responsible for maintaining the Tennessee Department of Health's Licensure and Regulation System (LARS) and the external help desk system (Zendesk). This role requires a proactive approach to resolving system issues, processing change requests efficiently, and implementing solutions as directed. Scope of Role This position does not include responsibilities typically associated with general IT support, such as desktop support, hardware/software deployment, network connectivity problems, device management, or system-wide upgrades. Schedule & Expectations Schedule: MondayFriday, 8:00?AM5:00?PM CST Location: In?person, with potential remote work after training and demonstrated proficiency. Address: 665 Mainstream Dr, Nashville, TN. Key Skills Communication & Collaboration Customer Service & User Support: Strong interpersonal skills to assist users and ensure timely resolution. Cross?Functional Collaboration: Experience working with application coordinators, trainers, and QA personnel. Professional Documentation & Reporting: Ability to document system changes, maintain logs, and communicate status updates. Technical Knowledge & Skills Help Desk Support: Understanding of IT support workflows, troubleshooting methodologies, and customer?service best practices. Licensing & Regulatory Systems: Familiarity with licensure processes and regulatory requirements within healthcare or government agencies. Application Support: Experience with Zendesk, LARS, and ServiceNow for ticketing and workflow management. Configuration & System Administration: Ability to modify and configure system settings, user permissions, and automated workflows. Data Management & Documentation: Strong skills in maintaining logs, tracking system changes, and organizing documentation in SharePoint. Daily Tasks Ensure the completion of all assigned routine LARS and Zendesk support tickets and address requested changes promptly, achieving a 100% response rate within one business day and closing all tickets within three business days. Change Management Actions Complete requested changes for password resets, status changes, new users, workflow reassignments, and other day?to?day tasks within 3 business days. Follow up with requesters for additional needed information within 1 business day. Ensure all communication and time spent on non?HRB tickets is noted within ServiceNow. Provide weekly status updates to the requestor and LARS Application Manager until the change is completed. Collaboration & Documentation Collaborate with the LARS Application Coordinator to gather complete and accurate requirements. Provide an anticipated timeline for changes within one business day and keep the Application Coordinator updated on progress. Work with the Application Trainer or STS QA Resources to ensure appropriate testing is completed. Obtain the requester's sign?off and document all modifications in the Application Change Log. Log all changes within one business day of implementation and store supporting documentation in the assigned SharePoint location. Maintain an up-to-date log. Seniority Level Mid?Senior level Employment Type Full?time Job Function Other Industries IT Services and IT Consulting #J-18808-Ljbffr
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System Administrator, Int
1 week ago
Nashville, United States ACL Digital Full timeSystem Administrator This position is for a System Administrator. The role involves managing and maintaining the company's IT infrastructure, ensuring the smooth operation of servers, networks, and other critical systems. The ideal candidate will have a strong background in system administration and the ability to troubleshoot and resolve technical issues...
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System Administrator, Int
2 weeks ago
Nashville, TN, United States Generis Tek Inc Full timePlease Contact: To discuss this amazing opportunity, reach out to our Talent Acquisition Specialist Faizan Mohammed at email address Faizan.Mohammed@generistek.com can be reached on # 630-576-9037. We have Contract role System Administrator for our client at Nashville, TNPlease let me know if you or any of your friends would be interested in this position....
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System Administrator, Int
2 weeks ago
Nashville, TN, United States Syntricate Technologies Full timeThis position does not include responsibilities typically associated with general IT support. Specifically, this position will not be expected to: Provide desktop support or troubleshoot individual workstation issues Deploy or install hardware or software Address network connectivity problems or infrastructure-related concerns Manage physical devices,...
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System Administrator, Int
2 weeks ago
Nashville, TN, United States Expedite Technology Solutions LLC Full timeThis position does not include responsibilities typically associated with general IT support. Specifically, this position will not be expected to: Provide desktop support or troubleshoot individual workstation issues Deploy or install hardware or software Address network connectivity problems or infrastructure-related concerns Manage physical devices,...
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System Administrator, Int
2 days ago
Nashville, TN, United States Generis Tek Inc Full timePlease contact: To discuss this amazing opportunity, reach out to our Talent Acquisition Specialist Monu Karwasara at email address monu.karwasara@generistek.com can be reached on # 630-576-1932. We have Contract role Project Manager for our client at Nashville, TN. Please let me know if you or any of your friends would be interested in this position....
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System Administrator
1 week ago
Nashville, United States nLeague Full timeBase pay range $30.00/hr - $32.00/hr Job ID: 64958 Position: System Administrator, Int Department: TN DOH Location: 665 Mainstream Dr Nashville, Tennessee 37243 Duration: 04+ Months Excluded Responsibilities Provide desktop support or troubleshoot individual workstation issues Deploy or install hardware or software Address network connectivity problems or...
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System Administrator
3 weeks ago
Nashville, United States nLeague Full timeJob ID: 64958 Position: System Administrator, Int Department: TN DOH Location: 665 Mainstream Dr Nashville, Tennessee 37243 Duration: 04 Months This position does not include responsibilities typically associated with general IT support. Specifically, this position will not be expected to: Provide desktop support or troubleshoot individual workstation issues...
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EPSO Systems Administrator
2 weeks ago
Nashville, United States System Office Full timeTitle: EPSO Systems AdministratorEmployee Classification: Other Professionals Institution: System Office Department: Academic Affairs Campus Location: Tennessee Board of Regents System Office Job Summary The EPSO LMS Administrator will work as the technical lead, coordinating with teams from the Tennessee Board of Regents to create, manage, and administer...
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Systems Administrator
18 hours ago
Nashville, United States MEHARRY Full timeSystems Administrator The Systems Administrator position presupposes strong analytical skills, understanding of technology infrastructure, ability to analyze and interpret information, and ability to work with cross-functional teams and to communicate with various constituencies. Overall, the Systems Administrator will support cutting-edge high-performance...
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Systems Administrator
1 week ago
Nashville, TN, United States Meharry Medical College Full timeThe Systems Administrator position presupposes strong analytical skills, understanding of technology infrastructure, ability to analyze and interpret information, and ability to work with cross-functional teams and to communicate with various constituencies. Overall, the Systems Administrator will support cutting-edge high-performance computing (HPC) cluster...
