Medical Support Assistant

This Medical Support Assistant (MSA), is in the Patient Care Services - Clinical Contact Center with the Central Arkansas Veterans Healthcare System (CAVHS) located in Little Rock, Arkansas.Total Rewards of a Allied Health ProfessionalThe Medical Support Assistant works at a two-divisional teaching hospital affiliated with the University of Arkansas for Medical Sciences (UAMS) at the U.S. Department of Veterans Affairs (VA) Medical Center, Little Rock, AR. The MSA is assigned to one or more of the following Units of the Department of Veterans Affairs Medical Center: Medical, Surgical, Psychiatric, Community Living Center, Detox Outpatient Clinic, 6C Hema/Oncology, Dialysis, Hospice & Palliative Care, Critical Care, Step-down, Emergency Department and/or any other inpatient/outpatient area as needed. The primary duties of the Medical Support Assistant (MSA) may include but are not limited to:Monitors the Patient Safety Monitoring System (CareView) after completion of orientation and completion of competency demonstration.Reviews and communicates provider orders for an inpatient unit to include and not limited to diagnostic tests and treatment activities.Verifies providers' orders and forward requests in a timely manner.Communicates patient movement (transfers and discharges) to ward staff, providers, and supervisor as needed.Processes orders for recurring tests.Processes forms for removal from seriously ill status, and forms for release of medical information from other medical facilities.Makes proper notification in death cases.Assembles record upon reception and discharge of patient, filing clinical material in correct sequential and chronological order, and checking contents for incomplete data before final clearance of records.Maintains census information of patients on appropriate forms and databases such as the Bed Management System (BMS) or through computer terminal.Clears patients for discharge or transfer, with direction from clinical personnel and Social Workers when required.Discharges and transfers of patients to and from the unit.Records telephone messages accurately and recognizes and refers urgent messages to the clinical staff for immediate action.Sorts and distributes mail.Enters work orders.Assists patients by contacting volunteers or Social Workers as needed, and veterans' representatives as requested.Work Schedule: 24/7 operations that offers a variety of shifts. Staff are required to rotate weekends and holidays. Tour of Duty will be set based on the needs of the service and will be discussed during interview.Recruitment Incentive (Sign-on Bonus): Not AuthorizedPermanent Change of Station (Relocation Assistance): Not AuthorizedPay: Competitive salary and regular salary increases.Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VAInsurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)Telework: Not AvailableVirtual: This is not a virtual position.Functional Statement #: 598-00398-F, 598-00399-F, 598-00400-FPermanent Change of Station (PCS): Not Authorized