Senior Business Systems Analyst/Trainer

5 hours ago

Washington DC, United States ABBTECH Professional Resources Full time

Senior Business Systems Analyst/TrainerOn-site/Remote: On-siteLocals required: Yes. The position is HYBRID and requires 3 days onsite a week.Location: Washington, District Of Columbia 20003, US# of vacancies: 1U.S. Citizens and GC Holders onlyThe ideal candidate is a DC Resident with 11+ years of BA experience, 5+ years of experience developing training materials, including user guides, videos, and other instructional resources, to facilitate user onboarding and ongoing system support, and 1+ years of experience in Child Welfare Agency and/or Health & Human Services Agency.Responsibilities:Business analysis and process mappingDevelop comprehensive business process flow diagrams (i.e., process maps / flow charts) to document and visualize key processes and workflows.Collaborate with Product Owners to gather requirements and translate them into user stories and acceptance criteria, ensuring clear communication and alignment between stakeholders.Engage with Functional CRM consultants and CRM Developers to understand workflow intricacies and provide valuable insights for system enhancements.Act as a liaison between business users and technical teams, bridging the gap to ensure the successful communication of requirements and product vision.Training and organizational change managementDuring the process of creating business process flow diagrams, make note of major changes that will require training and organizational change management supportCreate training materials, including user guides, videos, and other instructional resources, to facilitate user onboarding and ongoing system support.Collaborate with cross-functional teams to maintain knowledge base portals such as Confluence, AzureDevOps, and SharePoint, ensuring that information is up-to-date, organized, and easily accessible.Conduct hands-on end-user training on Dynamics 365, ensuring users are equipped with the knowledge and skills necessary to utilize the system effectively. General:Stay updated on industry trends, best practices, and emerging technologies related to business analysis and CRM systems, proactively recommending improvements and innovative solutions. General skills (must have):11-15 yrs. BA experience 10+ years of experience11-15 yrs. requirements gathering and documentation 10+ years of experience11-15 yrs. MS Office/PowerPoint experience 5 year(s) of experienceDevelop training materials, including user guides, videos, and other instructional resources, to facilitate user onboarding and ongoing system support 5 year(s) of experienceProven experience as a Business Analyst, specifically in developing business process flow diagrams, user stories, and acceptance criteria 5 year(s) of experienceBusiness Process and workflow/data flow design (i.e., process maps / flow charts) AND IMPLEMENTATION 5 year(s) of experienceExperience in Child Welfare Agency and/or Health & Human Services Agency 1 year(s) of experienceGeneral skills (nice to have):Project management skills with the ability to prioritize tasks and meet deadlines 5 year(s) of experienceExperience working with Knowledgebase portals such as Confluence, AzureDevOps, and SharePoint 3 year(s) of experienceHands-on end-user training on Dynamics 365 3 year(s) of experienceAdditional job information:**Minimum Education/Certification Requirements :** Bachelor's degree in IT or related field or equivalent experience.Date information:Start date: 11/13/2023.Job duration: 12 months (expected)Hours per week: 40 ABBTECH is an EOE/Minorities/Women/Disable Individuals/Veterans

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