Patient Services Specialist I

2 weeks ago

League City, United States UTMB Health Full time

Patient Services Specialist I - Victory Lake Orthopaedic Clinic**League City, Texas, United States****New**Clerical & Administrative SupportUTMB HealthRequisition # 2506767**Minimum Qualifications:**Associate degree and no experience. An equivalent combination of education and experience relevant to the role may be considered for this position.**Job Summary/Description:**The Patient Services Specialist I creates a positive patient experience by consistently exceeding expectations in customer service and patient care, by coordinating clerical and medical activities of a healthcare team, patient registration activities, and facilitating access to UTMB services for new and returning patients.**Job Duties:****Customer Service:**+ Provides high-level customer service in all interactions with internal and external customers.+ Provides direct, professional, and knowledgeable interactions with patients, physicians, referral sources, and the treatment team.+ Answers calls accurately and with exceptional customer service at all times and ensures the caller's needs are met.+ Ensures calls are documented and triaged appropriately, ensuring patient satisfaction and patient safety.+ Acts as a patient advocate and liaises with various departments to meet mutual goals.+ Addresses concerns of patients, provides service recovery, and escalates issues as needed.**Scheduling:**+ Schedules appointments and completes reminder calls to patients for scheduled appointments.+ Coordinates financial counseling for day surgery+ Educates patient/responsible parties regarding the billing process and any additional financial responsibilities, including third-party benefits information.+ Provides out-of-pocket cost estimates to patients and counsels patients about unpaid bills.+ Obtains future appointments at the time of service for clinic follow-up, referrals, and ancillary services.**Arrival:**+ Patients arrive and prepare paperwork/chart for visit.+ Appropriate receipts for all monies collected, tokens distributed, and deferments authorized.**Registration:**+ Verifies, ensures eligibility, and pre-registers patients by obtaining patient demographics and third-party coverage(s) at every encounter.+ Obtains and documents information required for third-party reimbursement.+ Ensures compliance with Medicare and third-party coverage.+ Communicates with patient, referral source, UTMB physician, and clinical staff regarding any obstacle to access or authorization.**Salary Range:**Actual salary commensurate with experience or range if discussed and approved by the hiring authority.**Work Schedule:**On-site, Monday through Friday, 8 am to 5 pm, and as needed on occasion.**Equal Employment Opportunity**UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities.Compensation

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