Field Service Support Technician

1 week ago

New York, United States Atlantic Tomorrow's Office Full time

Job DescriptionJob DescriptionJob SummaryWe are seeking a highly motivated and technically skilled Field Service Support Technician (IT) to provide onsite IT support to our clients across New York City and the tri-state area. This role involves supporting all client-side technology including workstations, servers, networking equipment, printers, ISP hardware, and third-party applications.The technician will also participate in project-based implementations such as workstation and server deployments, network equipment installations, ISP setups, application upgrades, and disaster recovery testing.Drivers License required where necessaryKey ResponsibilitiesProvide IT support for Microsoft core business applications and environments.Deliver technical support for Microsoft technologies, including:Basic troubleshooting of Office 365 and other Exchange platforms.Active Directory user management (adds/moves/changes).Assist with PC builds and network equipment deployments as part of project initiatives.Troubleshoot and resolve desktop, laptop, and peripheral connectivity issues.Troubleshoot and support networking components including:ISP circuits, firewalls, switches, wireless devices, and phone systems.Install Microsoft and third-party software applications.Implement and support remote access solutions (e.g., VPN).Document and maintain detailed records of client environments.Escalate complex service issues as needed to higher-level support.Communicate proactively with clients regarding issue status, planned changes, and service outages.Monitor network performance (availability, latency, utilization) and address issues or escalate when appropriate.Maintain clean and organized IT/server rooms.Manage asset tracking and inventory updates.Support onboarding processes for new client staff.QualificationsAssociate degree in Computer & Information Science, Computer Information Systems, or a related field preferred.Minimum 3 years of experience as an onsite or field service technician.A+ certification required.Strong interpersonal and customer service skills with the ability to tailor communication to various technical skill levels.Proven ability to work independently while managing multiple high-priority tasks under pressure.Hands-on experience building desktops and laptops.Experience with racking, stacking, and patching network equipment.Proficiency with ConnectWise (or similar ticketing system), including entering and updating service tickets.Willingness to complete ConnectWise University training and blueprints.Strong understanding of network administration principles and IT support processes.Self-motivated to stay current with IT trends via publications and online resources.Familiarity with standard office IT practices and terminology.Consistent ability to adapt to shifting priorities and respond effectively to ambiguity.Strong analytical and decision-making skills with a proactive, team-oriented attitude.

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