Help Desk Analyst 1

Audio/Visual Client Tech Support6 month contractAugusta, Maine - required travel supporting videoconferencing and audiovisual equipment. Will use personal vehicle but will be reimbursed for mileage. Top 3 Skills:Experience with and supporting videoconferencing equipment and audiovisual equipment. Basic working knowledge of audio equipment.

Experience

diagnosing and fixing tier 1 computer issues. Help Desk Analyst 1GENERAL SUMMARYThe Courtroom Technician (CT) position is a technical support professional who workswith a team of IT specialists in assisting with technology in the courtroom includingsupporting desktop and laptop computers, office productivity software, audio/videoequipment, remote hearings, and general technology for employees aswell as courtroom attendees as required by court proceedings. The CT is primarilyresponsible for direct technical support in courtrooms and courthouses, and may includeother facilities, offices, and judge chambers in Maine. Even though the CT is an entry level position, the CT must be able to learn to workindependently and must be capable of directing escalated problems to the appropriateresources.

The CT requires excellent customer service skills and strong communicationskills. Response to emergency calls during off hours is required. On the job training willbe performed by other state staff as well as may be supplemented by classroom and/orelectronic trainings. All training will be approved by the Manager of Technology &Infrastructure.

Most duties will be at the CT home base courthouse however regionaltravel may be frequently requested. Statewide travel is also possible. ESSENTIAL JOB FUNCTIONS• Provides technical support for staff and courtroom participants (either in personor remotely) in the operation of:o Desktops / Laptops of various operating systemso Printers and Scannerso Audio / Video equipment use and setupo User VOIP desk-setso Document Camerao Audio listening equipmento General presentation software• May be asked to host remote video proceedings in special circumstances• Must be able to diagnose and fix tier 1 computer issues.• Assists with help desk tier 1 trouble tickets.• Participates in the development of the technical plans andcoordinates activities with OIT members, other personnel, andother agencies with respect to client devices, audiovisual, videoconferencing,telecommunication, and other technical issues.• Installs new equipment and repairs/replaces old equipment infacilities around the state.• Supports hardware (e.g. Mixer) and software used to take an electronic record.• Helps ensure that all information systems operate in a secure, reliable manner.• Maintains and manages hardware inventory data including serial numbers,locations, users, and equipment status.• Assists in drafting and documenting department and operational procedures.• Writes work orders to secure services from vendors and the Executive BranchOffice of Information Technology.• Assists with presenting information technology training to both individualemployees and groups of employees at the• Ability to support and/or learn various platforms as necessary such as Zoom,Windows, OSX, Google, Unix, Android, IOS, etc.

OTHER DUTIES AND RESPONSIBILITIES• Performs other duties as required.• Significant amount of reimbursed in-state travel required. The above list is intended to describe the general nature and level of work beingperformed by employees in this classification. A position may not be assigned all theduties listed, nor do the listed examples include all the duties that may be assigned. KNOWLEDGE, SKILLS AND ABILITIES• Basic working knowledge of audio equipment required.• Demonstrated experience supporting staff computers / devices (multi-platformexperience is a plus (e.g., Zoom, Windows, OSX, Google, Unix, Android, IOS,etc.).• Ability to work in high stress environments required.• Must have and maintain a valid driver's license.• Ability to communicate in layman terms to users• Ability to learn and retain technical training.• Ability to plan, prioritize, and complete varied and competing work assignments.• Ability to work with modern audio/video/computer equipment and technologies.• Outstanding communication and people skills.• Excellent time management skills.• Excellent customer service skills.• Ability to see a project through completion.• Excellent problem-solving abilities and creative thinking abilities.• Knowledge of outdated, current, and upcoming technology equipment andsoftwareIf this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity.

We look forward to speaking with youAbout ManpowerGroup, Parent Company of:Manpower, Experis, Talent Solutions, and Jefferson WellsManpowerGroup (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.