Field Service Scheduling Coordinator
1 week ago
The Field Service Scheduling Coordinator is responsible for coordinating, scheduling and dispatching field service calls, including logging case or work order notes per CRM User Guide detailing activity, updates, assignments, etc. Works with engineers, Regional Service Managers to update calendars and strategically plan onsite visits with a broad view of availabilities. This includes direct customer communications to schedule best available dates for activities.How You'll Make An Impact:Provide a seamless experience for Bio-Rad customers by playing a key role in field service response timeReduce administrative burden on Field Service Engineers and Regional Service Managers by interfacing with customers and scheduling service callsPositively impact CSAT (Customer Satisfaction) and other performance metricsIncrease scheduling efficiency by having visibility to open work ordersContribute to increasing customer instrument "uptime"What You Bring:Education: High School Diploma or EquivalentWork Experience: Previous dispatcher and CSR experience preferred (3+ years)Good to excellent time management skillsAbility to work independently and take initiative in a fully remote work environmentComputer Skills: Intermediate MS office including Teams, Outlook, SAP and Salesforce preferredCompensation: The estimated hourly range for this position is $19.71 to $33.70 per hour at the time of posting. Actual compensation will be provided in writing at the time of offer, if applicable, and is based on several factors we believe fairly and accurately impact compensation, including geographic location, experience, knowledge, skills, abilities, and other job permitted factors. As a temporary associate, your employment will be managed directly through our approved agency provider.Who We Are: For 70 years, Bio-Rad has focused on advancing the discovery process and transforming the fields of science and healthcare. As one of the top five life science companies, we are a global leader in developing, manufacturing, and marketing a broad range of high-quality research and clinical diagnostic products. We help people everywhere live longer, healthier lives. Bio-Rad offers a unique employee experience with collaborative teams that span the globe. Here, you are supported by leadership to build your career and are empowered to drive change that makes an impact you can see.EEO Statement: Bio-Rad is an Equal Employment Opportunity/Affirmative Action employer, and we welcome candidates of all backgrounds. Veterans, people with physical or mental disabilities, and people of all race, color, sex, sexual orientation, gender identity, religion, national origin and citizenship status are encouraged to apply.Agency Non-Solicitation: Bio-Rad does not accept agency resumes, unless the agency has been authorized by a Bio-Rad Recruiting Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resumesFraud Alert: Bio-Rad has received reports of individuals posing as Bio-Rad recruiters to obtain information, including personal and financial, from applicants. Beware of these fake "recruiters" and job scams. Click here for more information on this scam and how to avoid it.Legal Entity: (USA_1000)Bio-Rad Laboratories, Inc.
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