On-Site Event AV Specialist

About Creative RealitiesCreative Realities, Inc. (NASDAQ: CREX) is a full-service, digital signage solutions company with a passion and purpose of connecting brands and people in spaces and places they love. We design, develop, deploy, and maintain digital experiences that are contextually relevant, omni-channel, and specific to the physical environment. Our approach is consultative, tech-agnostic, and solution centric. Our capabilities are end-to-end with the ability to deploy at scale - whether its thousands of locations or a single flagship experience. We specialize in key verticals including Automotive, C-Store, QSR, Heath Care, Retail, and Sports & Entertainment with extensive experience in how digital transforms these environments. Our purpose-built CMS software and ad-revenue / monetization platforms are considered best in class and serve as the backbone for successful installations and ongoing support. Visit www.CRI.com for our full story.About the PositionThis position is based in Charlotte, North Carolina.Are you passionate about professional sports and entertainment? Join us in a thrilling environment where your contributions make a real impact This is an amazing opportunity to work in a fast-paced and exciting environment where your contribution is both immediately apparent and critical. This role is to provide a dedicated, full-time on-site technician to serve as the primary resource for all daily operational needs related to screen hardware. This technician will manage proactive health checks, immediate break-fix response, inventory management, and coordination of all service requests.This is an open-ended, ongoing contract or full-time position that will go on in perpetuity. It will typically be in the 40-45 hours a week range.The On-Site Event AV Specialist is responsible for ensuring that all digital displays throughout a local sports venue are operational and content is playing as intended during all events. This critical role is accountable for the operation, maintenance, and troubleshooting of the hardware utilized to display content across the 2,000 screens in the venue. The position requires ensuring systems are running smoothly before, during, and after events while supporting media player hardware deployments and content ingestion. In addition, this position will assist with technical signage needs in multiple venues in the Charlotte area as needed and maintain thorough documentation of daily activities, including preventive maintenance, display issues, and the Return Merchandise Authorization (RMA) process.Key ResponsibilitiesEvent Day Operations Serve as the primary point of contact for all event-related requests and issues, ensuring a seamless experience for event organizers and attendees. Provide on-site support for private events, adhering to a pre-defined run of show. Provide on-site support for all game/event days as required. Ensure displays for all events function correctly and show the requested content before the event begins. Collaborate with event coordinators to address and fulfill event needs. System Management Coordinate with remote support team for the operation of the IPTV platform for content management, including script creation/editing, zone/group manipulation, content ingestion, and system health checks. Partner with the venue's Broadcast Engineering team to ensure seamless integration between the IPTV and A/V systems. System Troubleshooting Identify and troubleshoot issues within the IPTV system, including head-end configuration and IP network systems, ensuring any technical issues are resolved swiftly and arrange for remote and onsite support as needed. New Media Player Deployment: Assist with the deployment and configuration of new media player hardware as required for specific events or system upgrades. Event Support: Act as the point of contact for operational support during events, responding to on-site requests and ensuring that systems are functioning optimally throughout the duration of the event. Network Administration: May include cable troubleshooting/network connectivity testing/etc. as needed prior to escalating. QualificationsTechnical Knowledge Working knowledge and experience with the following: Digital displays and supporting hardware Media Players System on Chip Cabling Mounting Data network protocols and troubleshooting Experience with the functionality of Content Management Software and IPTV solutions Experience with system administration and troubleshooting across interconnected devices, including cabling and network configurations. CCNA certification or equivalent experience/knowledge is a nice-to-have. Experience with Microsoft suite software Ability to effectively communicate (via reports, email, messaging, etc.) Customer-Focused Experience working with customers of all levels, understanding their needs, and addressing issues quickly and professionally. Ability to communicate complex technical concepts to non-technical stakeholders. IT & Event Operations Skills Ability to work in a fast-paced, high-pressure live production environment, with real-time decision-making skills. Comfortable working evenings and weekends to support events and required preparations. Adhere to all safety protocols and standards while onsite. Collaboration & Organization Strong communication and organizational skills, with the ability to prioritize tasks and meet deadlines without direct supervision. Proven experience in coordinating with cross-functional teams to ensure operational requirements are met and documented. Experience leading meetings to communicate upcoming events, operational needs, and system requirements. Additional Requirements Availability: We value flexibility Your ability to work evenings, weekends, and event days is crucial to our success. Valid Driver's License: Must hold a valid driver's license and have the ability to drive personal vehicle to and from the venues as required. Creative Software Knowledge: Ability to verify content specifications as needed, including encoding video assets. Hardware Knowledge: Base-level understanding of network distribution and router/switching configurations. System Maintenance: Ability to perform routine system health checks, troubleshooting, and updates to ensure optimal system performance. Vendor Support Coordination: Work with TAC (Technical Assistance Center) and other support teams for advanced troubleshooting and onsite support as needed. Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Ability to occasionally lift, carry, and move objects weighing up to 50 pounds. Occasional use of ladders to access, install, or service equipment. Frequent standing, walking, and moving throughout the facility during events. Ability to bend, reach, and perform tasks that may require working in tight or elevated spaces. Visual and auditory ability to identify and resolve technical issues in a live-event environment. BenefitsCompany paid individual portion of Medical, Life, Long and Short-Term Disability insurances; access to participate in company Dental and Vision insurance programs; eligibility for a high-deductible health plan (HDHP) with HSA option, FSA, DCFSA; 401(k) program, including company paid match of up to 3% of annual salary; paid time off and holiday pay.About YouYou are a proactive self-starter who thrives in dynamic environments. Your problem-solving skills and calm demeanor under pressure make you the perfect fit for our teamYou thrive in dynamic, event-driven environments and possess a deep understanding of content management systems. You have a knack for problem-solving and can efficiently troubleshoot technical issues while maintaining a calm demeanor under pressure. Your ability to balance technical tasks with customer-facing interactions makes you an ideal fit for this high-energy, event-driven role.If you are passionate about technology, sports, and live event operations and enjoy working in a collaborative, fast-paced environment, we encourage you to apply