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Team Leader, Customer Experience
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Your upbeat attitude and ability to engage customers keeps the salesfloor energized and Sales Associates motivated. Under the direction of the Assistant Store Leader, Design & Trade you lead your team to meet daily sales goals - and exceed customer expectations. With a constant eye on the salesfloor, you adjust staffing as needed to be sure every customer gets personal attention. You're a mentor. You coach and develop creative ways to encourage your team to meet sales goals and turn out a top-notch performance every day. You provide productive feedback and thoughtful guidance to Sales Associates, grooming them for advancement on the sales team.A Day in the life as a Team Leader, Customer Experience & Outreach...Lead designated team and manage associate workload as determined in partnership with the Assistant Store LeaderCoach associates on exceptional performance and maintain a strong visible presence in the department/work areaIn coordination with the Assistant Store Leader, support all aspects of performance and development for the designated team to encourage professional growthProvide specific and timely feedback about performance directly to associates and share observations with the Assistant Store LeaderPartner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures, as applicablePossess a complete understanding and awareness of applicable company systems, policies and procedures including loss prevention, security and safety guidelines as outlined in the Crate and Barrel/CB2 Associate GuideFocus on promoting sales as they pertain to, or are driven by, position and acting as the Leader On Duty (LOD)Communicate regularly with the Assistant Store Leader to review business results, execution of plans/strategies, customer feedback and associate performanceEnsure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviorsWhat you'll bring to the table...Strong communication and interpersonal skillsExcellent organizational and time management skillsStrong problem solving skillsDemonstrated ability to execute and drive resultsRequired to spend significant time on the sales floor, interacting with customers, observing day to day operations, coaching, and helping whenever and wherever neededAbility to work a full time flexible schedule including nights, weekends, and holidays, as neededMajority of time in this role will be spent interacting with customers and associates in the store and ensuring that the store business is running smoothlyAbility to be in the store as the Leader on Duty multiple times a weekHourly team members and several leaders within multiple departments will rely on you in the store for everyday operations and ongoing efforts like associate development and performance managementWe'd love to hear from you if you have...1+ years customer service or retail leadership experienceExperience with Microsoft Office, Google applications, computer systems and tablet devicesFull-Time roles: open availability to work flexible hours on weekdays, evenings and weekendsEuromarket Designs, Inc., which does business as Crate and Barrel and CB2, will be referred to as "the Company". The Company is deeply committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact the location you are applying to here and ask to speak with a manager regarding the nature of your request. The Company is an equal opportunity employer; applicants are considered for all positions without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, gender identity, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law. The Company participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US. State / City Compliance: The Company will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
