Customer Success Team Lead

3 weeks ago


Miami, United States Snatch UP Jobs Full time

Customer Success Team Lead Join to apply for the Customer Success Team Lead role at Snatch UP Jobs . A rapidly growing, VC-backed technology company is recruiting a hands‑on Customer Success Lead to manage and mentor the U. S. Customer Success team while actively managing key customer relationships.

The company already serves major global industry leaders and seeks a driven leader to join their expanding team.

Key Responsibilities

Team Leadership: Manage, mentor, and support Customer Success Managers (CSMs) in their day‑to‑day work. Escalation Management: Serve as the primary escalation point for customer issues and requests, providing feedback to the team to help resolve blockers. Process Excellence: Ensure consistent execution of onboarding, training, and support processes. Account Health: Monitor customer usage, adoption, and engagement across accounts.

Product Feedback: Collect and communicate customer feedback directly to Product and Operations teams. Sales Support: Assist in pre‑sales and post‑sales conversations when deeper product expertise is required.

Requirements

Player‑Coach Mentality: A hands‑on leader who enjoys working directly with customers.

Experience

6+ years proven experience managing or mentoring customer‑facing teams while carrying your own book of business. Communication: Excellent written and verbal communication skills in English are a must. Global Mindset: Comfortable working with global customers across different regions and cultures. Operational Skills: Highly organized, detail‑oriented, and proactive in problem‑solving.

Preferred Background: A background in Architecture, Design, or PropTech is a plus. Languages: Additional languages (such as French, Japanese, or Korean) are a plus. Referrals increase your chances of interviewing at Snatch UP Jobs by 2x. #J-18808-Ljbffr



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