Help Desk Technician

1 day ago

Fort Worth, United States AimHire Full time

Position: Help Desk TechnicianLocation: Fort Worth, TX This is a Direct-Hire Position paying $60,000 annually. Responsibilities:Provide daily help desk and desktop support for warehouse and office employees.Build, configure, and deploy approximately 20 laptops per month, with training/support from the Senior Help Desk Technician.Support and maintain a broad range of hardware, including:Dell PCs/workstations, monitors, and full workstation setupsZebra printers, label printers, and weight scalesCopiers and general office equipmentWarehouse shipping station equipment (small-factor Dell machines, scan guns, scales, label and invoice printers)Provide support for the Koerber Warehouse Management System (formerly Infosis).Manage Office 365 user administration and Dialpad phone number setup.Perform basic Active Directory tasks, including user creation, disabling accounts, and GPO group modifications.Install and support software such as CrowdStrike and N-able for remote access and device management.Manage account terminations and access disablement for departing employees.Use UPS/Canvas Ship systems for warehouse and user support needs.Provide light networking support, including simple router fixes, access point installation, and switch/camera troubleshooting.Support approximately 25 total workstations across administrative and warehouse environments.Team & Collaboration:Reports to the Director of IT Infrastructure (based in Kansas City, MO).Collaborates closely with a Senior Help Desk Technician (Maryland) and Systems Engineer.Functions as the primary IT resource in Texas, working within a small but highly collaborative multi-location IT team.Requirements: 2–3 years of IT support or help desk experience.Strong knowledge of PC hardware, Windows environments, and common troubleshooting workflows.Ability to learn proprietary systems quickly; warehouse systems experience is a plus.Comfortable working independently as the only on-site IT support presence.Ability to travel occasionally to other warehouse locations if needed.AimHire is an Equal Opportunity/Affirmative Action Employer.

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