Help Desk Technician

2 weeks ago

Fort Lauderdale, United States The Catamaran Company Full time

Join The Catamaran Company, the global leader in the catamaran market, as a Help Desk Technician. For over three decades, we've been at the forefront of maritime transportation, offering unparalleled expertise and service in the multihull vessel industry. As part of our dedicated team, you'll be pivotal in providing top-tier support to ensure seamless operations across our network. Our commitment to values such as accountability, teamwork, and communication underpins every interaction, ensuring a supportive and dynamic work environment. As a Help Desk Technician, you will play a crucial role in maintaining our technological infrastructure, enhancing user experience, and ensuring operational efficiency. With a focus on reliability and performance, your contributions will be essential in upholding our mission to exceed customer expectations and solidify our position as the one-stop destination for all catamaran-related services. Embrace the challenge of working with a passionate team committed to excellence in maritime solutions. Tasks Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to customer inquiries regarding the use and troubleshooting of catamaran-related software applications and systems. Follow up with customers to ensure issues have been resolved and provide additional guidance as necessary. Document and track customer interactions, troubleshooting steps, and resolutions in the company's help desk system. Collaborate with other team members to identify solutions and improvements in processes to enhance customer satisfaction and support efficiency. Requirements Associate degree in Information Technology, Computer Science, or a related field, or equivalent work experience. Proven experience as a Help Desk Technician or other customer support role, preferably in the maritime or transportation industry. Strong understanding of computer systems, mobile devices, and other tech products, with the ability to diagnose and resolve basic technical issues. Excellent communication skills, both verbal and written, with a strong emphasis on delivering high-quality customer service. Ability to work independently and as part of a team, demonstrating strong problem-solving skills and attention to detail. Benefits Medical Dental Vision Life Insurance/ AD Disability Insurance Retirement Plan Flexible Time Off Plan Paid Parental Leave Holiday Time Off (varies by site/state) Personal Leave Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) Join The Catamaran Company as a Help Desk Technician to support our global network. Leverage your expertise in maritime solutions and sail with the industry leader in catamaran brokerage.

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