Sales and Quality Assurance Specialist

Benefits:Flexible scheduleMerry Maids is currently seeking a professional individual to work inside and outside of the office. The position will be responsible for training new employees, quality assurance and sales. This position will also fill in for employee absences. Cleaning experience, office experience as well as previous proven sales experience is required.Sales ResponsibilitiesObtain new Merry Maids customers for weekly, biweekly, monthly, or one time cleaning service.Conduct sales calls during the day, evening, or weekends in assigned territory.Professionally and accurately present Merry Maids service to prospective customers.Arrive on time for all sales appointments.Accurately record all rooms and items to be cleaned, writing the correct descriptions for the home.Determine the price for cleaning services using company pricing instructions.Advise customers about other available Merry Maids services.Follow up on all leads for Merry Maids service with letters, e-mails, faxes, or telephone calls. Maintain prospect and customer call back files.Deal courteously with customers. Report any unusual request from customers or questions that you cannot answer to your supervisor.Keep equipment and vehicle clean and in good working condition.Review the service report with Team Members before they clean a new customer's home.Contact customers after the service is performed to ensure customer satisfaction and to develop additional prospects.Monitor and inventory sales material.Maintain sales activity records.Participate in public relations and promotional efforts as required.When necessary, fill in during staff absences.At all times contribute to a positive work climate and to the overall team effort of the company.Perform other reasonable, related duties as assigned or requested.Speaking and hearing English clearly in person and on the telephone.Reading English on an adult level.Writing English clearly.Establishing rapport with customers and employees.Excellent communication skills and good listening skills.Responsible, organized, and persistent.Ability to handle objections and criticism.Ability to use a computer.Ability to drive personal car to several locations throughout the workday.Must provide proof of car insurance showing your name as a covered driver.Must have a valid drivers license and be able to pass driving record check.Must pass background check.Must pass drug screen.Quality Assurance/Training ResponsibilitiesOversee all aspects of quality assurance/control, customer relations, and team member relations.All primary responsibilities of a Trainer.Interview potential employees and assist owner in the selection of employees.Coordinate, monitor, and participate in video and on-the-job training with Team Captains and/or Trainees as necessary.Inspect homes on a regular basis as assigned and coordinate quality assurance program.Follow-up and resolve customer complaint problems.Advise Owner of customer or employee relations problems.Assist in preparation of daily cleaning schedule.If necessary, fill in during Team Mate absences.Maintain a clean and fresh appearance of the office.At all times contribute to a positive work climate and to the overall team effort of the company.Perform other reasonable, related duties as assigned or requested.Speaking and hearing English clearly in person and on the telephone.Reading English on an adult level.Writing English clearly.Establish rapport with customers and employees.Ability to withstand regular physical contact with dog and cat hair, dust, mold, mildew, and cleaning solutions.Ability to lift 20 pounds, bending, twisting, stooping, kneeling, reaching, pushing, pulling, and carrying.Ability to wash all hard surface floors on hands and knees.This franchise is independently owned and operated by a Merry Maids franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee, and not to The ServiceMaster Company, LLC.