Membership Concierge

Join the dynamic and diverse team at La Jolla Beach & Tennis Club, Inc., where tradition meets opportunity. Our family of properties includes the iconic La Jolla Beach & Tennis Club, a private oceanfront club with world-class tennis courts and direct beach access; the inviting La Jolla Shores Hotel, a beachfront getaway beloved for its relaxed coastal charm; and the internationally acclaimed Marine Room, celebrated for its fine dining and dramatic surfside views. These landmark destinations are cherished La Jolla institutions, built on a legacy of family values, exceptional service, and a deep commitment to our community. As part of our team, you'll enjoy a supportive and collaborative work environment, competitive pay, outstanding benefits, and the chance to grow your career in a setting as inspiring as the coastline we call home. Whether you're starting your career or ready to take it to the next level, we're passionate about helping our employees thrive in one of California's most beautiful destinations. What we offer: Free daily meal and salad bar Free parking Benefits including: Medical, Dental, Vision, 401K (based on employment status) Paid vacation, sick, and holiday time Dining discounts for employees (and up to 6 guests) at the Marine Room, The Shores Restaurant, and our Club Dining Property retail shop and hotel discounts $500 referral bonus for referring new employees to The La Jolla Beach & Tennis Club What we ask: Consistently provide professional, attentive, and genuinely friendly service Promote and follow LJBTC, Inc's Signature Service standards and requirements to ensure a lasting impression of exemplary service resulting in satisfied and loyal members and guests Salary $24.00 Summary The Membership Concierge serves as the welcoming face and operational backbone of the Membership Department at the La Jolla Beach & Tennis Club. This position provides personalized, high-touch service to members while ensuring the accuracy and efficiency of all membership operations.As both a front-line representative and executive administrator to the Director of Membership, the Administrator manages all member inquiries, reservations, and communications, maintains the membership roster and database, and supports onboarding and event execution. This role requires grace, precision, and professionalism in a fast-paced, member-centric environment that reflects the Club's legacy of hospitality and exclusivity.Schedule: Monday - Friday 9 am to 5pmPay Rate Range: $24 to $25/hr. ESSENTIAL DUTIES AND RESPONSIBILITIES: Key Responsibilities Member Relations • Serve as the primary point of contact for members—delivering a polished, welcoming, and professional experience in person, by phone, and by email. • Respond promptly and accurately to all membership inquiries, including reservations and Club amenities. • Build genuine relationships with members, demonstrating empathy, discretion, and proactive service to enhance satisfaction and loyalty. Membership Operations & Roster Management • Maintain and regularly update the Membership Roster, ensuring that all member information is accurate, confidential, and compliant with Club standards. • Upload and organize membership files, contracts, and documents into the Club's CRM system (Northstar) for accurate recordkeeping and accessibility. • Assist with the intake, processing, and onboarding of new members—including application tracking, account setup, and welcome communications. • Prepare departmental reports, member listings, and data exports for leadership review as requested. Event Support & Member Experience • Assist with planning, setup, and on-site coordination of membership events, including orientations, gatherings, tournaments, and social functions. • Manage member RSVP lists, confirmations, and name badge preparation, ensuring seamless check-in experiences. • Collaborate with the Director of Membership to enhance event logistics, communication, and post-event follow-up. Administrative & Operational Support • Provide high-level administrative support to the Director of Membership, including scheduling, correspondence, and project coordination. • Support departmental communications, newsletters, and member notifications as needed. • Manage membership inquiries and requests through the CRM, ensuring timely follow-up and accurate documentation. • Partner with Tennis, Fitness, and Food & Beverage teams to coordinate cross-departmental member experiences and maintain communication flow. Qualifications • Bachelor's degree in Hospitality, Communications, or Business preferred. • 2–4 years of front-of-house or administrative experience in a luxury hospitality or private club environment. • Exceptional verbal and written communication skills, with a refined, professional demeanor. • Strong organizational skills and meticulous attention to detail. • Proficiency in Northstar, Jonas, or equivalent CRM/membership software required or strongly preferred. • Ability to multitask, prioritize, and manage sensitive information with discretion. • Flexibility to work evenings, weekends, and holidays for member events. Core Competencies • Elevated Member Service & Relationship Management • Administrative Precision & Data Accuracy • Event Support & Coordination • Professional Communication & Confidentiality • Collaboration & Cross-Departmental Teamwork LJBTC INC. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.