Senior Technical Support Engineer

2 weeks ago

Edison, United States Addison Group Full time

Job Title: Sr. Technical Support EngineerLocation (city, state): Menlo Park, CACompensation: 85k-130kBenefits: This position is eligible for full Medical, Dental, Vision, and 401kYou will establish and run internal helpdesk operations, providing high-touch, white-glove IT support while maintaining office standards. They will lay the groundwork for hiring additional helpdesk staff to support global offices.Required Tech/Experience:Confident supporting Windows 11/Microsoft365 environmentIntune device lifecycleAbility to triage and prioritize support requestProven experience as Sr. Helpdesk Tech or Lead/Manager from a corporate environment (no mom & pops shops)ITIL foundation experienceCompTIA trio of certificationsPreferred Tech/Experience (Not required, but moves the candidate to the top of the list):1. Prior experience building out/helping transition IT operations in-house from MSP2. Experience supporting global offices

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