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SPA MANAGER Growth and operations
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Benefits:401(k)401(k) matchingBonus based on performanceCompetitive salaryDental insuranceEmployee discountsHealth insuranceVision insuranceLocation: Skin & Wellness Centre Falls Church CityReports to: Managing Director / OwnershipAbout Skin & Wellness CentreSkin & Wellness Centre is a premier destination for advanced skincare, holistic wellness, and aesthetic treatments. We combine medical-grade technology with integrative wellness services to deliver exceptional results and a luxury client experience. Our mission is to elevate beauty, health, and well-being through innovation, expertise, and personalized care.Position OverviewThe Spa Manager is responsible for the overall operation, performance, and guest experience of Skin & Wellness Centre. This role requires a hands-on leader who can manage daily operations, lead and inspire the team, drive revenue, and ensure the highest standards of service, compliance, and client satisfaction.The ideal candidate is organized, proactive, polished, and deeply aligned with luxury wellness and skincare excellence.Key ResponsibilitiesOperations & LeadershipOversee daily spa operations to ensure smooth and efficient workflowsLead, manage, and support spa staff including front desk, therapists, estheticians, and wellness practitionersCreate staff schedules, manage time-off requests, and ensure adequate coverageMaintain a positive, professional, and high-performance cultureConduct team meetings, performance reviews, and ongoing coachingGuest Experience & Service ExcellenceEnsure an exceptional, consistent, and personalized guest experienceAddress guest concerns or complaints promptly and professionallyUphold brand standards, treatment protocols, and service ritualsFoster long-term client relationships and loyaltySales, Revenue & GrowthDrive spa revenue through service optimization, retail sales, memberships, and packagesTrain and motivate staff to achieve individual and team sales goalsMonitor KPIs including booking utilization, retail conversion, retention, and revenue per guestSupport marketing initiatives, promotions, events, and partnershipsFinancial & Administrative ManagementOversee daily reporting, cash handling, and POS reconciliationMonitor expenses, payroll, and inventory to meet financial targetsManage product ordering, stock levels, and vendor relationshipsAssist ownership with budgeting, forecasting, and performance reportingCompliance, Safety & Quality ControlEnsure compliance with state licensing, sanitation, health, and safety regulationsMaintain cleanliness, treatment room readiness, and equipment functionalityOversee proper use and care of advanced skincare devices and technologiesEnsure all staff certifications and licenses are currentQualifications & ExperienceMinimum 3–5 years of spa or wellness management experienceStrong background in skincare, aesthetics, or wellness (medical spa experience preferred)Proven leadership and team-management skillsStrong sales acumen with experience driving revenue and retail performanceExcellent communication, organization, and problem-solving skillsProficiency with spa software, scheduling systems, and POS platformsProfessional appearance and demeanor aligned with a luxury brandQualificationsExperience with medical-grade skincare devices and advanced treatmentsBackground in hospitality, luxury spa, or wellness retreatsCompensation & BenefitsCompetitive salary range (commensurate with experience)Performance-based bonuses and incentivesEmployee discounts on services and productsGrowth opportunities within a rapidly expanding wellness brand
