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Customer Service Specialist

2 weeks ago


Pasadena, United States ESP Enterprises Inc. Full time

Full-Time | Onsite (Pasadena, TX)Schedule: Monday–Friday | 8:00 AM – 5:00 PMPay: $20–$25/hour (based on experience)We are partnering with a leading manufacturer in the precision measurement and industrial tooling space to hire a highly organized, customer-focused Customer Service Specialist.If you thrive in a fast-paced environment, love solving problems, and take pride in delivering white-glove service — this role is for you.The full job description covers all associated skills, previous experience, and any qualifications that applicants are expected to have. Position SummaryThe Customer Service Specialist will serve as a primary point of contact for customer inquiries, concerns, and order requests. This role manages quotes, processes orders, monitors order status, and ensures a seamless customer experience from start to finish. You’ll work cross-functionally with operations, shipping, production, and sales to keep customers informed and supported.Key ResponsibilitiesCommunicate with customers regarding expedited and standard orders via phone and emailRespond promptly to inquiries, quotes, order statuses, and internal questionsEnter quotes, process orders, and flag emails for sales coordinationMaintain accurate records of customer interactions and required follow-upCollaborate with Production and Shipping to relay updates, changes, and delivery detailsVerify customer requirements to ensure order accuracySupport additional tasks and administrative duties as assigned Qualifications & SkillsHighly organized with strong attention to detailDemonstrated ability to process customer requests accurately and efficientlyStrong communication skills — verbal, written, and active listeningAbility to multitask and prioritize in a high-volume environmentCustomer-first mindset with a professional, team-oriented xhmxlyz approachReliable, punctual, and committed to strong work ethicEagerness to learn, take direction, and develop new skillsExperience & RequirementsHigh school diploma required; college degree preferred1–2 years of customer service experience, ideally in manufacturing or a related environmentStrong data entry and typing accuracy (up to 75% of role is documentation)Experience with CRM or MRP systems preferredAbility to communicate professionally with customers via phone, email, and in personAdaptable and able to thrive under pressure