Customer Service Specialist
1 week ago
Full-Time | Onsite (Pasadena, TX)
Schedule: MondayFriday | 8:00 AM 5:00 PM
Pay: $20$25/hour (based on experience)
We are partnering with a leading manufacturer in the precision measurement and industrial tooling space to hire a highly organized, customer-focused Customer Service Specialist.
If you thrive in a fast-paced environment, love solving problems, and take pride in delivering white-glove service this role is for you.
Position Summary
The Customer Service Specialist will serve as a primary point of contact for customer inquiries, concerns, and order requests. This role manages quotes, processes orders, monitors order status, and ensures a seamless customer experience from start to finish. Youll work cross-functionally with operations, shipping, production, and sales to keep customers informed and supported.
Key Responsibilities
- Communicate with customers regarding expedited and standard orders via phone and email
- Respond promptly to inquiries, quotes, order statuses, and internal questions
- Enter quotes, process orders, and flag emails for sales coordination
- Maintain accurate records of customer interactions and required follow-up
- Collaborate with Production and Shipping to relay updates, changes, and delivery details
- Verify customer requirements to ensure order accuracy
- Support additional tasks and administrative duties as assigned
Qualifications & Skills
- Highly organized with strong attention to detail
- Demonstrated ability to process customer requests accurately and efficiently
- Strong communication skills verbal, written, and active listening
- Ability to multitask and prioritize in a high-volume environment
- Customer-first mindset with a professional, team-oriented approach
- Reliable, punctual, and committed to strong work ethic
- Eagerness to learn, take direction, and develop new skills
Experience & Requirements
- High school diploma required; college degree preferred
- 12 years of customer service experience, ideally in manufacturing or a related environment
- Strong data entry and typing accuracy (up to 75% of role is documentation)
- Experience with CRM or MRP systems preferred
- Ability to communicate professionally with customers via phone, email, and in person
- Adaptable and able to thrive under pressure
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