Service Delivery Specialist

Blue Wireless is a global leader in providing Wireless Network Solutions for Global Enterprises. With global coverage in over 80 countries, we are transforming the way LTE/5G and Starlink technology is used for connect branches, remote sites and vessels using wireless solutions.Headquartered in Singapore with local operations in Australia, Malaysia, Netherlands, UK and United States, Blue Wireless makes the roll-out of projects a painless and predictable. But technology is only one part of our success story – our "secret sauce" is our people: our creativity, hands-on attitude, and our willingness to go above and beyond for our customers are what keep us growing, hence continuously looking for new colleagues to join and be part of our journey.If you want to know about the requirements for this role, read on for all the relevant information.Service Delivery Specialist at Blue WirelessBased on our offices located in US, as a Service Delivery Specialist, you’ll be the ‘air traffic controller’ ensuring the successful delivery of services for customers across the Americas region, managing the end-to-end process from order intake to order completion.As we quickly expand across the region, the role will demand a self-starter, well-organized, proactive colleague, able to keep an overview across the region, while being able to zoom-in on specific orders to ensure these are delivered up to Blue Wireless standards. You will keep an open dialogue with our sales teams, customers and our engineering teams on-site (both internal and our partners).So, what will be on your plate? (key responsibilities)Order Lifecycle Management - Take responsibility for successful completion of orders throughout the cycle, which includes:Order Planning - Work with customers, field engineers and other parties to schedule installations according to meet assigned service levelsOrder Preparation - Work with internal teams to source, configure, pack, ship and deliver all service elementsOrder Completion - Assist technical teams on the completion of orders, assist on escalations, work to customer satisfactionPartner Management - Manage assigned Field Engineers and Alliance Partners in various countries, including:Training & Enablement – providing partner with adequate training and resources to support Blue Wireless workOngoing Management – ensuring work is done to specifications, deadlines are met etc.Reporting and Process Management - Work with the Service Delivery team leader and Head of Operations on managing overall order flow and assist on(SLA) Reporting - Ensuring Data Accuracy and insightful metrics to assist internal teams and customersProcess Improvement - to increase efficiency of systems and processes, effectiveness on delivery etc.Project Management - work with Customers, Partners and Internal Teams on complex projects as and when requiredIf you -keep a positive, problem-solving attitudehave great organization skills, accurate when processing and giving informationhave Minimal Bachelor Educationare good communicator, and take your own initiativehave excellent English communication skills, both written and verbal. xhmxlyz Spanish is a huge advantagehave 1 year of experience in an international business environment is advantageous but not a mustare passionate for technology and enterprise networks is a nice-to-have... we'd love to hear from you.Joining us is a great opportunity to enhance your professional career globally and make a real impact in a tech company that is growing exponentially in a fast-paced environment. Come grow with usYou'll be-Part of a professional international team of networking solution expertsWorking with maritime and business customers across EuropeGiven the opportunity to make a difference, in helping with the development of the role and the businessOffered many career development opportunities as the company grows and evolvesIn a “destination workplace”: work with great managers, in an ideal workplace, while doing meaningful workSurrounded by highly supportive peers in a healthy working environment