PT Spa Coordinator

2 weeks ago

Boston, United States BIOLOGIQUE RECHERCHE Full time

Role: Spa Coordinator Summary: As the Spa Coordinator, you are the face and pulse of the spa—providing gracious, seamless support to guests and staff alike. You ensure the front-of-house experience reflects our brand's luxury standards through exceptional hospitality, attention to detail, and precise operational execution. Your role is vital in creating a polished, calm, and welcoming environment that supports a world-class spa experience from start to finish. Key Responsibilities: Guest Experience & Front Desk Operations - Warmly greet all guests and ensure an effortless check-in/check-out process with elegance and discretion. Make sure to apply with all the requested information, as laid out in the job overview below.- Maintain a professional, polished demeanor always while engaging customers, including answering calls, managing bookings, and handling guest inquiries. - Anticipate guest needs and personalize their spa journey with thoughtful touches and accurate information.  Aim to surprise & delight - Handle appointment changes and scheduling adjustments with efficiency , empathy, and grace. Team & Service Coordination - Liaise between spa therapists, estheticians, and management to ensure seamless service flow and schedule accuracy. - Communicate treatment preferences and special requests clearly to the service team. - Support service excellence by preemptively preparing for each guest’s arrival (e.g., confirming beverage preferences, room readiness, or VIP notations). Administrative & Operational Support - Maintain spa software with up-to-date bookings, accurate guest records, and thorough service notes. - Process payments, apply discounts or packages as needed, and ensure all transactions are completed smoothly. - Monitor & maintain supplies and retail product inventory, updating the Manage as necessary, and assist with light merchandising and product education. xhmxlyz - Assist in enforcing sanitation, safety, and cleanliness protocols in the reception area and common spaces. Experience & Qualifications: - Minimum 2 years of front desk, guest service, or administrative experience in a luxury hospitality or wellness setting - Familiarity with spa or salon scheduling software (e.g., Mindbody, Booker, Zenoti) - High school diploma required; degree or coursework in hospitality, wellness, or business a plus Core Competencies: - Warm, professional communication and a guest-first mindset - High attention to detail with excellent organizational skills - Calm under pressure and solution-oriented in fast-paced environments - Collaborative and adaptable, with a refined sense of luxury service standards Technical Proficiency: - Proficient in POS systems, spa scheduling platforms, and Microsoft Office - Comfortable handling transactions, managing bookings, and maintaining digital client records

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