PT Spa Coordinator

1 day ago

Boston, Massachusetts, United States Biologique Recherche Full time
Role: Spa Coordinator
Summary:

As the Spa Coordinator, you are the face and pulse of the spa—providing gracious, seamless support to guests and staff alike. You ensure the front-of-house experience reflects our brand's luxury standards through exceptional hospitality, attention to detail, and precise operational execution. Your role is vital in creating a polished, calm, and welcoming environment that supports a world-class spa experience from start to finish.

Key Responsibilities:
Guest Experience & Front Desk Operations
  • Warmly greet all guests and ensure an effortless check-in/check-out process with elegance and discretion.
  • Maintain a professional, polished demeanor always while engaging customers, including answering calls, managing bookings, and handling guest inquiries.
  • Anticipate guest needs and personalize their spa journey with thoughtful touches and accurate information. Aim to surprise & delight
  • Handle appointment changes and scheduling adjustments with efficiency , empathy, and grace.
Team & Service Coordination
  • Liaise between spa therapists, estheticians, and management to ensure seamless service flow and schedule accuracy.
  • Communicate treatment preferences and special requests clearly to the service team.
  • Support service excellence by preemptively preparing for each guest's arrival (e.g., confirming beverage preferences, room readiness, or VIP notations).
Administrative & Operational Support
  • Maintain spa software with up-to-date bookings, accurate guest records, and thorough service notes.
  • Process payments, apply discounts or packages as needed, and ensure all transactions are completed smoothly.
  • Monitor & maintain supplies and retail product inventory, updating the Manage as necessary, and assist with light merchandising and product education.
  • Assist in enforcing sanitation, safety, and cleanliness protocols in the reception area and common spaces.
Experience & Qualifications:
  • Minimum 2 years of front desk, guest service, or administrative experience in a luxury hospitality or wellness setting
  • Familiarity with spa or salon scheduling software (e.g., Mindbody, Booker, Zenoti)
  • High school diploma required; degree or coursework in hospitality, wellness, or business a plus
Core Competencies:
  • Warm, professional communication and a guest-first mindset
  • High attention to detail with excellent organizational skills
  • Calm under pressure and solution-oriented in fast-paced environments
  • Collaborative and adaptable, with a refined sense of luxury service standards
Technical Proficiency:
  • Proficient in POS systems, spa scheduling platforms, and Microsoft Office
  • Comfortable handling transactions, managing bookings, and maintaining digital client records

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