Customer Success Manager – Patlytics, Inc. | Remote
2 weeks ago
Customer Success Manager – Patlytics, Inc. | Remote Overview Patlytics, Inc. is the fastest-growing AI-native patent intelligence platform , transforming how intellectual property is protected and monetized at scale. Powered by advanced LLMs and generative AI engines custom-built for IP, Patlytics delivers citation-backed insights across the entire patent workflow—from invention disclosure through litigation—with unprecedented accuracy and speed.
Backed by Google’s Gradient Fund, Next47, and 8VC, with $21 million raised in just nine months , Patlytics is trusted by Fortune 500 companies and leading Am Law 100 firms including Google, Koch Industries, Xerox, Quinn Emanuel, and Foley & Lardner.
This is a unique opportunity to join a rapidly expanding global company and help shape the future of AI-powered IP intelligence.
Key Details Job Title : Customer Success Manager
Employer : Patlytics, Inc.
Location : Remote (San Francisco Bay Area, CA; global teams)
Salary : Competitive
Hours : Full-Time
Contract Type : Permanent
Role Overview As a Customer Success Manager, you’ll own the post-sale customer lifecycle , ensuring clients achieve maximum value from the Patlytics platform. You’ll lead onboarding, drive adoption, and build long-term relationships that lead to retention and expansion. You’ll act as a trusted advisor, delivering strategic guidance and advocating internally for customer needs.
Key Responsibilities Lead onboarding and training for new customers
Develop success plans and monitor customer health metrics
Drive adoption, retention, and expansion across accounts
Serve as a trusted advisor to help customers achieve business objectives
Collaborate with Product and Engineering teams to relay feedback and influence roadmap
Identify upsell and cross-sell opportunities with Sales
Manage renewals and mitigate churn risk through proactive engagement
Eligibility Requirements Essential 3+ years in Customer Success or Account Management in SaaS
Strong communication and relationship-building skills
Ability to manage multiple accounts and prioritize effectively
Familiarity with CRM tools (HubSpot, Salesforce) and customer success platforms
Analytical mindset with ability to interpret usage data and drive insights
Bonus Experience in a high-growth startup environment
Knowledge of analytics or data-driven SaaS products
Why Join Patlytics? Be part of a high-growth AI-native SaaS company backed by leading investors
Work with Fortune 500 clients and top law firms
Shape the future of AI-powered IP intelligence
Join a global, diverse team where every voice contributes to innovation
Competitive compensation and growth opportunities
How to Apply Click here to Apply . Submit your CV and a cover letter highlighting your SaaS customer success experience, CRM proficiency, and ability to drive adoption and retention.
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San Francisco, United States School Result Full timeCustomer Success Manager – Patlytics, Inc. | Remote Overview Patlytics, Inc. is the fastest-growing AI-native patent intelligence platform, transforming how intellectual property is protected and monetized at scale. Powered by advanced LLMs and generative AI engines custom-built for IP, Patlytics delivers citation-backed insights across the entire patent...
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San Francisco, United States School Result Full timeCustomer Success Manager – Patlytics, Inc. | Remote Overview Patlytics, Inc. is the fastest-growing AI-native patent intelligence platform, transforming how intellectual property is protected and monetized at scale. Powered by advanced LLMs and generative AI engines custom-built for IP, Patlytics delivers citation-backed insights across the entire patent...
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San Francisco, United States School Result Full timeCustomer Success Manager – Patlytics, Inc. | RemoteOverviewPatlytics, Inc. is the fastest-growing AI-native patent intelligence platform, transforming how intellectual property is protected and monetized at scale. Powered by advanced LLMs and generative AI engines custom-built for IP, Patlytics delivers citation-backed insights across the entire patent...
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