Customer Success Manager – Patlytics, Inc. | Remote
4 days ago
Customer Success Manager – Patlytics, Inc. | Remote Overview Patlytics, Inc. is the fastest-growing AI-native patent intelligence platform, transforming how intellectual property is protected and monetized at scale. Powered by advanced LLMs and generative AI engines custom-built for IP, Patlytics delivers citation-backed insights across the entire patent workflow—from invention disclosure through litigation—with unprecedented accuracy and speed. Backed by Google’s Gradient Fund, Next47, and 8VC, with $21 million raised in just nine months, Patlytics is trusted by Fortune 500 companies and leading Am Law 100 firms including Google, Koch Industries, Xerox, Quinn Emanuel, and Foley & Lardner. This is a unique opportunity to join a rapidly expanding global company and help shape the future of AI-powered IP intelligence. Key Details Job Title: Customer Success Manager Employer: Patlytics, Inc. Location: Remote (San Francisco Bay Area, CA; global teams) Salary: Competitive Hours: Full-Time Contract Type: Permanent Role Overview As a Customer Success Manager, you’ll own the post-sale customer lifecycle, ensuring clients achieve maximum value from the Patlytics platform. You’ll lead onboarding, drive adoption, and build long-term relationships that lead to retention and expansion. You’ll act as a trusted advisor, delivering strategic guidance and advocating internally for customer needs. Key Responsibilities Lead onboarding and training for new customers Develop success plans and monitor customer health metrics Drive adoption, retention, and expansion across accounts Serve as a trusted advisor to help customers achieve business objectives Collaborate with Product and Engineering teams to relay feedback and influence roadmap Identify upsell and cross-sell opportunities with Sales Manage renewals and mitigate churn risk through proactive engagement Eligibility Requirements Essential: 3+ years in Customer Success or Account Management in SaaS Strong communication and relationship-building skills Ability to manage multiple accounts and prioritize effectively Familiarity with CRM tools (HubSpot, Salesforce) and customer success platforms Analytical mindset with ability to interpret usage data and drive insights Bonus: Experience in a high-growth startup environment Knowledge of analytics or data-driven SaaS products Why Join Patlytics? Be part of a high-growth AI-native SaaS company backed by leading investors Work with Fortune 500 clients and top law firms Shape the future of AI-powered IP intelligence Join a global, diverse team where every voice contributes to innovation Competitive compensation and growth opportunities How to Apply Click here to Apply. Submit your CV and a cover letter highlighting your SaaS customer success experience, CRM proficiency, and ability to drive adoption and retention. #J-18808-Ljbffr
-
San Francisco, United States School Result Full timeCustomer Success Manager – Patlytics, Inc. | Remote Overview Patlytics, Inc. is the fastest-growing AI-native patent intelligence platform , transforming how intellectual property is protected and monetized at scale. Powered by advanced LLMs and generative AI engines custom-built for IP, Patlytics delivers citation-backed insights across the entire...
-
San Francisco, United States School Result Full timeCustomer Success Manager – Patlytics, Inc. | Remote Overview Patlytics, Inc. is the fastest-growing AI-native patent intelligence platform, transforming how intellectual property is protected and monetized at scale. Powered by advanced LLMs and generative AI engines custom-built for IP, Patlytics delivers citation-backed insights across the entire patent...
-
San Francisco, United States School Result Full timeCustomer Success Manager – Patlytics, Inc. | RemoteOverviewPatlytics, Inc. is the fastest-growing AI-native patent intelligence platform, transforming how intellectual property is protected and monetized at scale. Powered by advanced LLMs and generative AI engines custom-built for IP, Patlytics delivers citation-backed insights across the entire patent...
-
Customer Success Manager
2 weeks ago
San Francisco, United States Remote Jobs Full timeWhy Consider This Job Opportunity: Opportunity for career advancement and growth within the organization Flexible time off to support work‑life balance Competitive benefits package including medical, dental, and vision insurance for you and your family Equity awards and 401(k) with match Annual personal development fund to enhance your skills Collaborative...
-
San Francisco, United States Oomnitza, Inc. Full timeA dynamic SaaS company seeks a passionate Customer Success Manager to enhance customer success by managing relationships and driving retention. This fully remote role involves collaborating with various teams to ensure users make the most of the company's platform. Candidates should have at least 3 years in customer success, especially from a SaaS...
-
San Francisco, United States Oomnitza, Inc. Full timeA dynamic SaaS company seeks a passionate Customer Success Manager to enhance customer success by managing relationships and driving retention. This fully remote role involves collaborating with various teams to ensure users make the most of the company's platform. Candidates should have at least 3 years in customer success, especially from a SaaS...
-
San Francisco, United States Oomnitza, Inc. Full timeA dynamic SaaS company seeks a passionate Customer Success Manager to enhance customer success by managing relationships and driving retention. This fully remote role involves collaborating with various teams to ensure users make the most of the company's platform. Candidates should have at least 3 years in customer success, especially from a SaaS...
-
Customer Success Manager
4 days ago
San Francisco, United States RudderStack Inc. Full timeCustomer Success Manager - US Remote (West Coast) About RudderStack At RudderStack, we are redefining enterprise-scale data collection and routing. We are building a customer data platform (CDP) on the customer's own data warehouse. Our open-source, developer-first approach is the first of its kind. We understand the outsized impact customer data has on...
-
San Francisco, United States Terminal 49, Inc. Full timeA dynamic logistics company in San Francisco is seeking a Customer Success Manager to manage key customer relationships and drive measurable outcomes. The ideal candidate has over 4 years of experience in Customer Success, with a strong grasp of supply chain operations. Responsibilities include overseeing customer lifecycle, driving retention, and...
-
Customer Success Manager
2 weeks ago
San Francisco, CA, United States RudderStack Inc. Full timeCustomer Success Manager - US Remote (West Coast) At RudderStack, we are redefining enterprise-scale data collection and routing. We are building a customer data platform (CDP) on the customer's own data warehouse. We understand the outsized impact customer data has on businesses, and we understand the challenges and pain points. Weare looking to solve the...
