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Digital Client Service Representative
2 weeks ago
**Location:** Los Angeles, CA **Work Arrangement:** Hybrid**Position Overview:**We are seeking a friendly and detail-oriented Client Service Representative (CSR) for Digital Sales to join our dynamic team. In this role, you will collaborate closely with Account Executives (AEs) and various internal departments, including Research, Creative Partnerships, Operations, Traffic, and Finance. Your primary focus will be to support the digital sales process, ensuring a seamless experience from initial contact through to post-sales management.**Key Responsibilities:**- **Collaborative Support:** Work hand-in-hand with Account Executives to address all account needs and provide exceptional service.- **Consultative Role:** Engage with cross-functional teams to offer valuable media insights that inform strategy, best practices, targeting recommendations, and optimization suggestions.- **Sales Package Development:** Create and deliver effective digital sales packages tailored to client needs.- **Media Plan Adjustments:** Revise media plans based on feedback from agencies and AEs to ensure alignment with client objectives.- **Sales Collateral Creation:** Develop engaging sales materials for meetings, presentations, and pitches, including sales decks and mock-ups.- **Prospecting Assistance:** Support AEs in prospecting efforts using sales tools and staying updated on industry trends.- **RFP Coordination:** Collaborate with internal departments to build comprehensive sales materials and packages for RFPs across our Digital Portfolio (Streaming, Highlights, Connect, Social).- **Pricing Strategy Communication:** Coordinate with Sales Pricing and Strategy teams as needed to discuss pricing strategies.- **Campaign Management Guidance:** Provide direction to the Digital Client Service Coordinator on campaign management and stewardship.- **Campaign Oversight:** Manage campaigns through effective stewardship, utilizing internal and third-party reporting systems.- **Deadline Management:** Ensure timely completion of plans by effectively managing time and internal deadlines.- **Administrative Support:** Perform administrative tasks such as order maintenance, billing reconciliation, and conducting industry research and analysis.- **Mentorship:** Foster a supportive environment by mentoring junior team members, encouraging growth, innovation, and creativity.- **Additional Duties:** Undertake other job-related responsibilities as assigned.**Qualifications:**- A Bachelor's degree is preferred.- 2-3 years of relevant experience is required.- Strong verbal and written communication skills are essential.- Proficiency in Microsoft Office applications (Word, Excel, Outlook) is required; PowerPoint skills are preferred.- Familiarity with basic CRM systems is a plus.- Excellent interpersonal skills to build and maintain positive working relationships.- Strong organizational skills with the ability to work both independently and as part of a team.- Ability to multitask and thrive in a fast-paced environment.- Experience with tools such as MOAT, Innovid, Adobe Audience Manager, Google Campaign Manager, FreeWheel, ComScore, DoubleVerify, Integral Ad Science, and Extreme Reach is beneficial.**Travel and Physical Requirements:**- This position is primarily office-based and involves sedentary work.- Minimal travel may be required for meetings and training sessions.**Compensation:**The base salary for this role ranges from $68,000 to $72,000. Actual compensation will be determined based on various factors unique to each candidate, including skills, experience, certifications, and specific work location. Compensation may vary in different locations due to labor cost differences.**Our Commitment:**We believe that a diverse, equitable, and inclusive workplace fosters innovation and success. We are dedicated to creating an environment where everyone can thrive through initiatives, community events, policy changes, and support systems. We are committed to meaningful work that drives positive change within our organization and the communities we serve.**Equal Opportunity Employment:**We are committed to providing equal employment opportunities to all individuals, regardless of race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status. We do not discriminate against anyone based on disability and strive to create an inclusive workplace where all associates can excel based on merit and qualifications.We look forward to welcoming you to our teamEmployment Type: Full-TimeSalary: $ 68,000.00 72,000.00 Per Year
