Dental Front Office Team Member

2 weeks ago

Sacramento, United States Dental Office Full time

Greet patients and manage patient check-in/check-out processes efficiently.Handle all front desk operations including answering phones, scheduling appointments, and maintaining records.Ensure effective patient communication and coordination, including translation and explanations of treatment plans as needed.Manage patient billing and process payments; handle insurance claims and verify insurance coverage.Organize and maintain a clean and compliant front office and waiting area.Coordinate with dental staff to manage daily schedules and ensure smooth clinic operations.Maintain confidentiality of all patient records and adhere to HIPAA guidelines.Develop and implement office policies and procedures to improve efficiency and service quality.Assist in the management of office inventory and order dental supplies while adhering to budget constraints.Prepare and present monthly reports on office productivity to the dentists and other stakeholders.Ensure compliance with all health and safety regulations within the practice.Address patient concerns and inquiries with patience, empathy, and professionalism.RequirementsExcellent interpersonal and customer service skills, with a focus on patient relations.Proficiency with dental office software and strong computer skills.Solid understanding of dental billing and insurance procedures.Knowledge of dental terminology and the ability to explain treatment plans effectively to patients.Commitment to adhering to all sanitary, safety, and infection control regulations in the dental office.Flexibility to handle various roles as needed within the practice.Demonstrated ability to operate under pressure while maintaining a calm and professional demeanor.Strong ethical standards and a professional demeanor at all times.

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