Dental Front Office Team Member

1 week ago

Sacramento, California, United States Dental Office Full time
  • Greet patients and manage patient check-in/check-out processes efficiently.
  • Handle all front desk operations including answering phones, scheduling appointments, and maintaining records.
  • Ensure effective patient communication and coordination, including translation and explanations of treatment plans as needed.
  • Manage patient billing and process payments; handle insurance claims and verify insurance coverage.
  • Organize and maintain a clean and compliant front office and waiting area.
  • Coordinate with dental staff to manage daily schedules and ensure smooth clinic operations.
  • Maintain confidentiality of all patient records and adhere to HIPAA guidelines.
  • Develop and implement office policies and procedures to improve efficiency and service quality.
  • Assist in the management of office inventory and order dental supplies while adhering to budget constraints.
  • Prepare and present monthly reports on office productivity to the dentists and other stakeholders.
  • Ensure compliance with all health and safety regulations within the practice.
  • Address patient concerns and inquiries with patience, empathy, and professionalism.
Requirements
  • Excellent interpersonal and customer service skills, with a focus on patient relations.
  • Proficiency with dental office software and strong computer skills.
  • Solid understanding of dental billing and insurance procedures.
  • Knowledge of dental terminology and the ability to explain treatment plans effectively to patients.
  • Commitment to adhering to all sanitary, safety, and infection control regulations in the dental office.
  • Flexibility to handle various roles as needed within the practice.
  • Demonstrated ability to operate under pressure while maintaining a calm and professional demeanor.
  • Strong ethical standards and a professional demeanor at all times.

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