Regional Director of Operations

Who Are We:

RAM Hotels is a dynamic, thriving, innovative hotel
management company headquartered in Columbus, Georgia. Over the last few years,
we have quietly and steadfastly taken our place as a leader in the hospitality
sector, operating some of the most well-known, upper-midscale brands in key
markets throughout Alabama and Georgia. RAM Hotels currently has 26 Open &
Operating Hotels, with 4 currently Under Construction and +10 in the
Development Pipeline. The RAM portfolio consists of multiple, highly recognizable,
top tier lodging brands such has Hampton, Hilton Garden Inn, Home2Suites, TRU
by Hilton, Courtyard, TownePlace Suites, Fairfield, Candlewood Suites and
Holiday Inn Express with additional Lifestyle brands like AC and Autograph
under construction.

Summary:

We are currently gearing up for a period of rapid, stable,
and sustainable growth while we continue with our laser-like focus on driving
best in class operating performance throughout our existing portfolio. 
The RDO is responsible for overall property results to include the development
and successful execution of strategies that will support, strengthen, and grow
all Hotel and Food & Beverage Operations. The Regional Director directly
oversees the General Managers within their region, as well as indirectly
supervising the property level Management and Hourly Team Members to ensure all
staff are aligned in their efforts to successfully meet and exceed the
strategic goals of their individual hotel, region, and RAM Hotels overall.

Core Duties, Functions & Responsibilities:

• To ensure Clear Communication + Aligned Expectations =
  Superior Results, we are asking our RDO's to focus
  their time, effort, energy, and passion on the following priority areas.
• The Regional Director of Operations will provide
  multi-unit leadership, focusing on Team Member Engagement, Guest Satisfaction,
  Product Quality embracing the concept that when delivered properly, will lead
  to strong Profitability and Owner Satisfaction.
• Acting as a Direct Supervisor to General
  Managers, the RDO will provide support and resources, both in person and
  remotely.
• Oversight of all financial aspects of each hotel
  in portfolio: P&L review, Forecasting, Recommendations on Cap-Ex and
  Budgeting. Participate in revenue calls and assist GM's in providing feedback
  based on their property's needs.
• Ensures Operational Excellence for all hotels in
  portfolio by providing support, critique and guidance to hotels falling short
  of brand standards and/or company expectations.
• Ensure brand QA Compliance/Performance and
  approving action plans generated by hotel and above-property support, via the
  RAMPP and other available tools/resources.
• Serves as a liaison between hotel General
  Manager and various RAM Corporate Support Team Discipline Experts, including
  but not limited to, Sales, Marketing, Talent Management, Learning &
  Development, Public Relations, Revenue Management, Facilities Management,
  Renovation Oversight and Owner Relations.
• Acts as role model and provides ongoing guidance
  & support of RAM Company Culture to include but not limited to Vision,
  Mission, Core Values and Operating Philosophy.
• Assists with the Selection, Training and
  Development of Property Leadership Team Members; regularly identifying high
  potential, future leaders ready to grow their career with RAM.
• Guides, Develops and Successfully Implements
  Policies, Procedure and Systems to improve Business Operations to include
  sharing with operational leaders the RAM philosophies on Labor Management,
  Purchasing and Direct Sales Activities
• Evaluates with the GM the inventories of the
  property to include perishable as well as non-perishable items.
•  Stay aware of market changes as they relate to
  wages, new business and new developments within assigned market/region.

Emotional Intelligence

• Emotionally competent; able to effectively
  manage disruptive emotions and impulses; able to stay composed, positive, and
  unflappable even in trying moments while thinking clearly and remaining focused
  under pressure. 
• Possesses the ability to communicate with clear
  expectations the desired result that allows all stakeholders the opportunity to
  feel their voice has been heard and following through with the outcome. 
• Regularly Engage with Team Members, Guests and
  Clients in Professional Conversations and Genuine Praise and Recognition.
• Capable of promoting the company and its hotels
  by demonstrating a high level of positive attitude and energy in the service of
  its Team Members and Guests.
• Ability to Anticipate the needs of Self and
  other Team Members
• Embraces and Appreciates the Value of Diversity
  and the benefits of a Multicultural Environment

Skills & Physical Requirements

• To perform this job successfully, an individual
  must be able to perform each essential duty satisfactorily. The requirements
  listed below are representative of the experience, knowledge, skill, and/or
  ability required. Reasonable accommodation will be made to enable individuals
  with disabilities to perform the essential functions.
• Excellent communication skills (written and
  verbal). Ability to present information in a professional manner, that is easy
  for individuals to understand and comprehend.
• Ability to interact effectively with all levels
  of personnel.
• High level of proficiency in employee relations,
  influence management, leadership, organization development, time management and
  change management.
• Strong coaching, counseling, listening,
  facilitation, negotiation, advocacy, and networking skills.
• Must possess excellent analytical, proactive
  problem solving, and customer service skills.
• Demonstrate high integrity and sound business
  judgment, team orientation, goal orientation, with high personal productivity
  skills.
• Strong organizational skills to be able to
  coordinate schedules to meet required deadlines.
• Ability to handle multiple tasks, projects and
  adapt to changes in procedures & processes.
• Capable of working independently as well as in a
  team-oriented atmosphere.
• Ability to understand Basic General Accounting
  Procedures to include, profit and loss statements, budgets, accounts
  receivable, accounts payable, payroll, bank deposits, and inventories, and
  spreadsheeting.
• Must be Self-motivated and demonstrate a
  willingness to take initiative to improve operations at properties within
  assigned area/region.
• Ability to travel 60-75% of the time.

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