Front Desk Agent

7 hours ago

Fremont, California, United States La Quinta Inn & Suites Full time

Overview

We are seeking a dedicated and friendly Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a welcoming atmosphere. The ideal candidate will possess strong communication skills and a passion for hospitality, with the ability to handle various tasks efficiently while maintaining a positive attitude.

Responsibilities

  • Greet and welcome guests upon arrival, ensuring a smooth check-in process.
  • Manage reservations and handle guest inquiries regarding accommodations and services.
  • Conduct night audits as required, ensuring accuracy in financial transactions.
  • Maintain knowledge of hotel policies and procedures to assist guests effectively.
  • Address guest concerns or complaints promptly and professionally to ensure satisfaction.
  • Operate phone systems to manage incoming calls and relay messages as needed.
  • Collaborate with other hotel departments to enhance guest experience and resolve issues.
  • Provide information about local attractions, dining options, and hotel amenities.

Experience

  • Previous experience in front desk operations or guest services within the hospitality industry is preferred.
  • Familiarity with hotel management software is a plus.
  • Strong customer service skills with an emphasis on guest relations.
  • Multilingual abilities are highly desirable to cater to diverse guests.
  • Knowledge of night audit procedures is beneficial but not mandatory.
  • Excellent communication skills, both verbal and written, are essential for effective interaction with guests and team members.

Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests

Job Type: Full-time

Pay: $18.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Experience:

  • Hotel experience: 1 year (Preferred)

Shift availability:

  • Day Shift (Required)
  • Night Shift (Required)

Ability to Commute:

  • Fremont, CA Required)

Ability to Relocate:

  • Fremont, CA 94538: Relocate before starting work (Required)

Work Location: In person

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