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Technical Support

2 weeks ago

San Antonio, Texas, United States Siemens Full time $66,220 - $113,520 per year

Technical Support - Inverter and Energy Storage
Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation

Transform the everyday with us

About Smart Infrastructure – Electrification and Automation:
The Electrification and Automation (EA) Business Unit offers the full range of energy distribution systems and solutions for all markets and through all sales channels. We provide reliable power distribution grids of today while investing into our Future Grids portfolio and applications to create the power distribution grid of the future. Our comprehensive portfolio meets the growing technical requirements of todays and tomorrow's power gridion grid of the future. Our comprehensive portfolio meets the growing technical requirements of todays and tomorrow's power grid

We are looking for a Technical Support Engineer. This position will be based out of San Antonio, TX.
You'll make an impact by:
This role will work within the Siemens SI EA business unit and will support
Siemens Inverter and Energy Storage product portfolio and includes our Central Inverter and KACO 3-phase String inverter portfolio. This position will be based out of San Antonio, TX.

  • Provide technical support and troubleshooting assistance to customers after product sales via phone, e-mail, and web for our Central Inverter and KACO 3-phase string inverter portfolio
  • Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner
  • Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues
  • Build a positive customer experience by working closely with Development, Sales and Quality Assurance
  • Respond promptly and professionally to customer inquiries and complaints
  • Ability to lead high level customer resolution by orchestrating interactions between engineering, research and development, project management, sales, manufacturing and other departments
  • Work with our factories and quality teams to develop and implement corrective and preventive actions
  • Improve departmental processes by reviewing best practices and looking for ways to improve the overall structure through efficiency enhancements and other methods.
  • Provide frequent updates to all stakeholders during the correction steps for the customer
  • Work closely with field service teams and vendors to align on materials and methods of correction
  • Not only provide ownership in driving resolution for our customers in a timely fashion but by also performing in the most cost-effective way to ensure visibility of after delivery cost reduction for Siemens
  • Up to 40% travel to discuss high profile customer issues to ensure customer relations stay positive

You'll win us over by having the following qualifications:
Basic Qualifications:

  • Bachelor's degree
  • 3+ years' experience working in energy storage, solar, utilities
  • Project Management skills with excellent Business acumen
  • High level computer skill (SAP and/or Salesforce experience a plus)

Preferred Qualifications:

  • Strong verbal skills to aid in customer communications
  • Strong leadership skills to bring multiple teams together for resolution identification to complex customer issues

You'll Benefit From
Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here.

The pay range for this position is $66,220 - $113,520 annually. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.

Equal Employment Opportunity Statement
Siemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law
Applicants and employees are protected from discrimination on the basis of race, color, religion, sex, national origin, or any characteristic protected by Federal or other applicable law.

Reasonable Accommodations
If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link
Accommodation for disability form
. If you're unable to complete the form, you can reach out to our AskHR team for support at Please note our AskHR representatives do not have visibility of application or interview status.

Pay Transparency
Siemens follows Pay Transparency laws.

California Privacy Notice
California residents have the right to receive additional notices about their personal information. To learn more, click here.

Criminal History
Qualified applications with arrest or conviction records will be considered for employment in accordance with applicable local and state laws.