Lead Headend Engineer

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We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team We understand that connectivity isn't just a luxury anymore – it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.

If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you

We are Optimum

The Lead Headend Engineer maintains the Telecommunications Network Management/Inside Plant

• Support daily operations and project requests from the Area Manager.
• Support the implementation and integration of newer technology.
• Operation of Inside Plant with the goal to increase reliability and to ensure the network meets/exceeds Optimum specifications.
• Improve on and ensure reliable service by continuous network analysis while adapting to new technologies.
• Represent/back-fill for the Area Manager during periods in his/her absence.
• Completion of assigned projects on time and within budget.
• Ability to operate within budget guidelines.
• Ability to motivate and engage team, providing clear direction that demonstrates accountability, ownership, and an understanding of how the team's work and each individual can contribute to Optimum's success by translating organizational goals into team and individual goals.
• Ensure all employees demonstrate identified behaviors, that actions and decisions are made through the lens of the customer, and goals align with those outlined by the business.
• Maintain positive relationships by including others in decisions and discussions. Address and resolve conflict directly and constructively.
• Provide team with exposure to new ideas and new ways of looking at things. Encourage feedback and collaboration to drive further improvements.
• Monitor priorities, scorecards, and progress of team, and communicate any re-prioritization when necessary. Drive accountability for actions, commitments, and customer focus.
• Deliver ongoing feedback, coaching, development plans and training to reinforce appropriate behaviors, teach employees new skills, motivate employee to pursue higher levels of performance, mentor employees, and correct performance deficiencies, in a supportive environment of continuous development and professional growth. Measured via documentation of coaching session, development plans, training, and corrective action as appropriate.
• Ability to interact with other support groups to resolve technical issues and meet new product launches.
• Assure payroll time sheets are accurately completed and approved in a timely manner, including the management and approval of overtime usage.
• Maintain appropriate inventory levels for equipment and supplies.
• Participates in special projects and performs other duties as assigned and designated as essential.
• Conduct formal individual performance reviews and discussions in line with the performance management process. Provide employees with formal performance feedback and coaching, discuss areas of focus going forward, and determine opportunities for improvement.
• Manage using professional conduct while holding team, peers, and yourself accountable for adherence to values, polices, and performance standards.
• Perform interviews and provide recommendations for open positions.
• Makes initial determination regarding whether an employee under his/her direction and control should be counseled and/or disciplined and makes recommendations as to the nature of the discipline regarding the same, including the issues of corrective actions and Performance Improvement Plans.

• Strong knowledge of Inside Plant design and operation. Ability to perform all the duties and responsibilities of the ISP Tech III role
• Thorough familiarity with all local/state/federal and FCC performance testing and regulations
• Full understanding of industry standards
• Demonstrated ability to analyze problems and trends and develop procedures to increase reliability that contributes to customer satisfaction
• Proven leadership skills
• Two years of Headend maintenance
• College, technical school, or equivalent
• Good written and oral communication skills
• Ability to work flexible work hours, including evenings, weekends and holidays as required
• Ability to be on standby shift and 24-hour standby
• Skilled in the use of spreadsheets, desktop publishing, and word processing
• Strong analytical skills

At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.

If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity. 

All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements.

Optimum collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state, and local law. 

Applicants for employment with the Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.