Branch Manager

Branch Manager I 

Exempt – Grade Level 6

Equal Employment Opportunity 

Corporate Values & Mission

"Provide superior service, quality advice and show our utmost respect to everyone we meet."

General Summary

Focuses on business development and selling bank services while proactively managing the branch, coaching, and supervising Branch staff, and completing performance reviews. Works with Commercial Lending and Business Development team to serve complex customer relationships. Will have lending authority to make decisions on commercial and retail loan applications. Implements and carries out bank policy with respect to the overall operations of the branch.

Reports To: AVP/VP Regional Manager

Essential Duties and Responsibilities 

• Create a friendly and welcoming environment for customers and staff.
• Manage a portfolio of high value retail and business customers.
• Lead the team in referring customers to other areas of the bank.
• Motivate your team to provide superior customer service and to resolve customer issues.
• Proactively drive sales through community outreach, outside calling, and referrals from customers and other partners.
• Leverage the Bank's tools and technology to drives sales and service.
• Educate your team on all products, services, technology and policies.
• Maintain an active role in the community and develop key business and community relationships.
• Manage the overall operations of the branch and ensure adherence to all Bank Policies.
• Back-up tellers and bankers as needed.
• Additional responsibilities as assigned.
• Be familiar with and comply with the provisions of the Bank Secrecy Act and USA PATRIOT Act as they relate to the functions of this position. Complete all required reports related to those acts and reports any observed violations or potential violations of those acts to a supervisor or other appropriate bank officer.
• Be familiar with and comply with all federal and state banking regulations as applicable.

Supervisory Responsibilities 

May have direct or indirect reporting responsibility for multiple staff. Carries out supervisory responsibilities including interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; handing complaints and resolving problems.

Qualifications

To perform this job successfully, an Individual in this position must be able to perform each of the above essential duties satisfactorily and exhibit the values of the Company. In addition, the requirements listed below are representative of the knowledge, skill and/or ability required.

Experience and/or Education

• Bachelor's Degree in business-related major preferred or equivalent of three (3) years successful sales experience preferably in financial services
• Minimum of three (3) to five (5) years in banking or equivalent education
• Previous experience as Branch Manager, In-Store Branch Manager or Assistant Branch Manager. Experienced Managers and emerging leaders will both be considered.
• Bilingual is a plus

Licenses & Designations

• NMLS

Competencies 

Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings; writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data accurately; able to read and interpret written information.

Analytical – Synthesizes complex and diverse information; collects and researches data; uses intuition and experience to complement data.

Technical Skills – Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others. Has a thorough understanding of underwriting, coverages and rating procedures

Strategic Thinking – Understands organization's strengths and weaknesses; analyzes market and competition; identifies externals threats and opportunities; adapts strategy to changing conditions.

Quality – Demonstrates accuracy and thoroughness; monitors own work to ensure quality.

Delegation – Delegates work assignments; gives authority to work independently; sets expectations and monitors delegated activities; provides recognition for results.

Judgment – Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process. Makes timely decisions.

Visionary Leadership – Inspires respect and trust; mobilizes others to fulfill the vision.

Physical Demands and Work Environment

Ability to work in an office environment which may include many hours of computer and telephone usage. This position is not remote-eligible.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position description is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Employees may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodations.