Chief Operating Officer

3 days ago

Troy, Michigan, United States 1-800 HANSONS Full time

1-800-HANSONS is one of the largest home improvement remodelers in the U.S., serving over 200,000 customers across 20+ markets. Backed by Huron Capital, we've doubled revenue since 2017 and continue to scale our industry-leading "Get It Done" promise.

We're seeking a Chief Operating Officer to own the post-sale delivery engine—everything that happens after the sale. Reporting to the CEO, this role is responsible for installation, service, closeout, and warranty execution across centralized teams and branch operations.

What You'll Do

  • Define and scale enterprise standards for post-sale installation and service
  • Lead centralized post-sale teams (scheduling, readiness, installation management, service)
  • Partner with Branch GMs, Divisional VPs and CRO to drive consistent execution and performance
  • Redesign and automate post-sale workflows to reduce cost, cycle time, and rework
  • Translate operational improvements into measurable productivity and EBITDA gains

  • Improve first-time-right quality, on-time performance, and customer satisfaction

  • Deliver meaningful productivity and EBITDA impact through automation and process simplification.

  • Improve speed to delivery, on-time performance, and first-time-right quality.
  • Reduce variability across branches and centralized teams.
  • Improve customer satisfaction while lowering cost-to-serve.
  • Achieve year-one EBITDA value creation targets tied to post-sale execution.

What We're Looking For

  • 8–10+ years of operations leadership in a multi-site, service or installation business
  • Proven success scaling standardized delivery in a B2C or residential services environment
  • Data-driven, process-obsessed operator with a bias for action
  • Hands-on leader who thrives in fast-growth, investor-backed environments
  • Strong communicator with the ability to drive adoption and accountability at scale

Why HANSONS

  • National platform with strong brand and growth trajectory
  • Clear mandate to modernize, automate, and create enterprise value
  • Competitive compensation including base, bonus, equity, and benefits
  • Highly focused on external and internal 5-star customer satisfaction

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